CHANDRA VERMA AMPOLU
Bentonville
Summary
"Advanced Analytics Leader with 10+ years' expertise transforming data into strategic insights for enhanced customer experiences and operational efficiencies. Proficient in E-Commerce, Generative AI, and advanced analytics with a focus on fraud detection, payment optimization, and lifecycle analytics for Walmart+. Adept in SQL, Python, R, SAS, Tableau, and AI-driven tools, fostering collaboration with cross-functional teams to drive innovation and improve key performance indicators."
Overview
13
13
years of professional experience
Work History
Senior Manager, Advanced Analytics
Walmart
01.2022 - Current
- Lead retention, fraud, payments, and operational analytics for Walmart+; KPI frameworks, and dashboards used across Product, Engineering, and Business teams.
- Designed analytics solutions that improved retention and engagement by segmenting member cohorts and analyzing their e-commerce and in-store behavior patterns to drive targeted interventions.
- Partner with cross-functional teams to validate, scale, and operationalize next-generation analytics and GenAI initiatives that elevate eCommerce performance and enhance end-to-end customer experiences.
- Built fraud cohorts, improved funnel hygiene, enhanced payment retry analysis, and strengthened fraud detection capabilities.
- Implemented chargeback and Ethoca reporting, contributing to removal from the EVM (Excessive Chargeback Merchant) list.
- Developed State of Union and daily reporting frameworks, enabling transparent tracking of member, fraud, and payment performance.
- Foster collaborative relationships across Product Analytics, Data Science, Inkiru, Data Engineering, and Business teams.
Analytics Associate 4 – Analytics Lead
Presbyterian Healthcare Services
10.2019 - 12.2022
- Reduced patient no-show rate from 14% to 8% via predictive modeling and Access to Care dashboards.
- Improved PCP panel access by 3.3 FTEs and increased commercial mix through targeted analytics.
- Created data marts, conducted data profiling, and supported BI tool adoption across clinical and operational teams.
- Acted as data steward ensuring data integrity, resolving anomalies, and supporting decision-making across departments.
Senior Data Analyst
Mid Atlantic Permanente Medical Group
07.2018 - 10.2019
- Increased Case Management high-risk population identification from 1.2% to 4.1% using predictive modeling.
- Reduced outreach cycle time from 5 to 2 days by developing a self-service tool for Case Managers.
- Automated chronic condition population reports (CHF, Asthma, COPD), improving analytical efficiency across the organization.
- Migrated complex PL/SQL workflows from Teradata to Oracle and built dashboards for executive KPI visibility.
Research Statistician
Infogroup
06.2017 - 06.2018
- Built segmentation models (RFM, clustering), improving customer targeting and campaign response rates.
- Delivered statistical modeling, scoring, validation, and insights guiding product and marketing strategies.
- Used Python, Alteryx, and Tableau for profiling and data-driven recommendations.
Data Analyst
Infosys
06.2013 - 07.2015
- Developed SQL, SAS-based analytics for churn prediction, segmentation, and statistical analysis.
- Supported BI teams with requirements gathering, documentation, and dashboard creation in Excel/Tableau.
Education
Master of Science - Management Science & Information Systems
Oklahoma State University
Bachelor of Engineering - Electrical & Electronics Engineering
Osmania University
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Data-driven decision making
- Cross-functional team leadership
- Business analysis and reporting
- Analytical thinking
Timeline
Senior Manager, Advanced Analytics
Walmart
01.2022 - Current
Analytics Associate 4 – Analytics Lead
Presbyterian Healthcare Services
10.2019 - 12.2022
Senior Data Analyst
Mid Atlantic Permanente Medical Group
07.2018 - 10.2019
Research Statistician
Infogroup
06.2017 - 06.2018
Data Analyst
Infosys
06.2013 - 07.2015
Bachelor of Engineering - Electrical & Electronics Engineering
Osmania University
Master of Science - Management Science & Information Systems
Oklahoma State University