Summary
Overview
Work History
Education
Skills
Timeline
Generic

Channing Hicks

Huntsville

Summary

Proven IT Technician with a track record of deploying wireless networks and enhancing IT asset management at Ducommun. Excelled in troubleshooting hardware and providing user support, demonstrating adaptability and multitasking abilities. Achieved significant improvements in system efficiency and user satisfaction, leveraging skills in operating system installations and active directory management.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

14
14
years of professional experience

Work History

Information Technology Technician

Ducommun
Huntsville
06.2011 - 02.2025
  • Deployed wireless networks in accordance with industry best practices.
  • Tracked IT assets through asset management tools like ServiceNow or SCCM.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Installed and configured various hardware components such as printers, scanners, and computers.
  • Maintained positive working relationship with fellow staff and management.
  • Provided technical support to users via phone, email, or in-person visits.
  • Managed backup systems using tape drives or other storage media.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Utilized active directory to reset user passwords for employees.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Troubleshot and replaced hardware components, hard drives, memory and network cards.
  • Resolved and maintained workstation issues related to upgrades, software and hardware failures.
  • Supported the installation of operating systems including Windows 7, 8, 10 and Linux distributions.
  • Maintained an inventory of IT equipment and software licenses.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Some College (No Degree) - General Studies

North Arkansas College
Harrison, AR

Skills

  • Wireless network deployment
  • IT asset management
  • Troubleshooting hardware
  • Operating system installation
  • User support
  • Active directory management
  • Application support
  • Mobile device management
  • Remote support
  • Software updates
  • Software configuration
  • Hardware installations
  • Adaptability
  • Computer maintenance
  • Multitasking Abilities

Timeline

Information Technology Technician

Ducommun
06.2011 - 02.2025

Some College (No Degree) - General Studies

North Arkansas College
Channing Hicks