Chaquita Spears
Joiner
Summary
Dynamic hospitality professional with a proven track record at Delaware North, excelling in customer service and reservation scheduling. Recognized for enhancing guest experiences through exceptional communication and strong networking skills, resulting in increased repeat business. Detail-oriented and calm under pressure, adept at managing high-volume environments while delivering personalized service.
Overview
23
23
years of professional experience
Work History
VIP Host/Steakhouse Supervisor/Bartender
Delaware North
07.2022 - 04.2025
- Increased positive word-of-mouth referrals by consistently delivering superior customer service that exceeded expectations.
- Streamlined reservation processes for increased efficiency, leading to improved customer satisfaction ratings.
- Cultivated a network of local contacts to source exclusive opportunities for VIP guests, enhancing their overall experience.
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
- Adapted quickly to changing circumstances during events, implementing contingency plans as needed without compromising guest experiences.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with cross-functional teams to deliver exceptional guest experiences and meet venue goals.
- Maintained detailed records on client preferences and feedback, enabling tailored service offerings that exceeded expectations.
- Conducted pre-event briefings with staff members to ensure smooth operations and adherence to service standards.
- Actively participated in ongoing training programs for continuous improvement in service delivery, enhancing guest satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Retail Supervisor
Factory Connection
10.2018 - 01.2020
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
Barista
Taste Of Heaven Kettle Corn
05.2016 - 10.2018
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Shipping and Receiving Clerk
Historic Sales
08.2010 - 03.2012
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
HotelFront Desk Clerk
Extended Stay America
09.2002 - 07.2004
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Associate Of Business Administration - Business Administration And Management
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Exceptional communication
- Strong networking
- Experience management
- Reservation scheduling
- Customer service
- Detail-oriented
- Calm demeanor
Timeline
VIP Host/Steakhouse Supervisor/Bartender
Delaware North
07.2022 - 04.2025
Retail Supervisor
Factory Connection
10.2018 - 01.2020
Barista
Taste Of Heaven Kettle Corn
05.2016 - 10.2018
Shipping and Receiving Clerk
Historic Sales
08.2010 - 03.2012
HotelFront Desk Clerk
Extended Stay America
09.2002 - 07.2004
Associate Of Business Administration - Business Administration And Management
Minneapolis Community And Technical College
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