Chara Wright
North Little Rock
Summary
Detail-oriented Administrative and Operations Coordinator with experience in workforce scheduling, data reporting, and cross-functional collaboration. Proven ability to manage work orders, coordinate contractor activities, and maintain accurate records, with a strong focus on operational efficiency and communication.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist
Subaru of Little Rock
Littlerock
06.2024 - Current
- Manage multi-line phone systems, routing calls and resolving customer inquiries
- Provided front-desk operational support, coordinating customer flow and enhancing service delivery
- Maintained accurate records to streamline service department workflow
- Supported work order processing and document management by scanning and uploading service records, ensuring timely access to information
Closing Assistant
Rausch Coleman Homes
North Little Rock
08.2023 - 02.2024
- Coordinated contractor communication and invoice processing to ensure compliance and accuracy in financial transactions
- Tracked financial documents, deposits, and credit card reporting to ensure timely processing and maintain financial integrity
- Managed scheduling and calendar coordination across multiple locations using Microsoft Outlook
- Maintained project documentation, eFiles, and records management systems
- Collaborated with sales teams, subcontractors, and management to streamline project workflows and enhance communication
- Supported utility coordination and site readiness communication with homeowners and service providers
- Assisted with material planning and office operations, including supply management
- Supported event coordination and workforce planning activities
Data Coordinator/ Interim Programs Manager
Arkansas Foodbank
Littlerock
09.2022 - 05.2023
- Led coordination efforts for multiple programs, including Food for Seniors and Backpack Program
- Managed program backlog, waitlists, and participant tracking systems
- Generated monthly data reports and performance analytics to inform program decisions using Excel, Ceres, and Alchemer
- Developed standard operating procedures (SOPs) to improve reporting and workflow efficiency
- Collaborated with internal teams and external partners to align resources and ensure successful program execution
- Coordinated delivery and pickup scheduling, ensuring accurate calendars and agency records for reliable service delivery
- Conducted compliance monitoring and site visits, ensuring adherence to program requirements
Personal Assistant
J&W Dirt and Hauling
Little Rock
10.2020 - 09.2022
- Coordinated client scheduling and job tracking to streamline payment processing
- Maintained communication with clients to ensure job readiness and completion
- Managed invoicing and financial reporting, ensuring timely transaction updates
- Scheduled equipment deliveries and procured supplies to maintain operational flow
Contract Field Observer
ABT Associates
Little Rock
02.2022 - 07.2022
- Conducted data collection and reporting on classroom quality and program metrics to inform program improvements
- Coordinated schedules with schools and staff for timely observations and reporting, enhancing operational efficiency
- Presented findings and updates to leadership, contributing to informed program evaluation and decision-making
Intake Specialist
Johnson Firm
Little Rock
09.2017 - 04.2020
- Managed high-volume client intake workflow, ensuring accurate documentation and timely follow-up to support case progression
- Coordinated with attorneys and clients to ensure case readiness and completion of documentation for seamless case transitions
- Maintained Salesforce database for case tracking and reporting, enhancing visibility into client status and case timelines
- Developed training materials and procedures, improving team efficiency
SPED Paraprofessional / Varsity Cheer Coach
eSTEM Charter High School
Little Rock
08.2015 - 02.2017
- Facilitated student scheduling, instruction, and classroom coordination to enhance learning environment
- Organized extracurricular program logistics, including practice schedules and events, to ensure smooth operations
- Collaborated with parents and staff to align programs and promote student success
Patient Care Assistant
TLC Laser Eye Centers
Little Rock
02.2013 - 07.2015
- Coordinated appointments and assisted with pre-operative processes to facilitate timely procedures
- Managed patient scheduling and intake, ensuring accurate medical records documentation
- Delivered customer service and patient education to enhance overall patient experience
Education
Master of Science - Health Education
Kaplan University
Online 09.2012 - 05.2014
Bachelor of Arts - Mass Communication
University of Arkansas Pine Bluff
Pine Bluff, AR 08.2005 - 05.2010
Skills
- Customer Service & Client Relations
- Stakeholder coordination
- Document & Records Management
- Workforce scheduling
- Work order management
- Data Reporting & Analysis
- Process improvement
- Microsoft Office (Excel, Outlook, Word)
- CRM Systems (Salesforce)
- Communication & Organizational Skills
Timeline
Receptionist
Subaru of Little Rock
06.2024 - Current
Closing Assistant
Rausch Coleman Homes
08.2023 - 02.2024
Data Coordinator/ Interim Programs Manager
Arkansas Foodbank
09.2022 - 05.2023
Contract Field Observer
ABT Associates
02.2022 - 07.2022
Personal Assistant
J&W Dirt and Hauling
10.2020 - 09.2022
Intake Specialist
Johnson Firm
09.2017 - 04.2020
SPED Paraprofessional / Varsity Cheer Coach
eSTEM Charter High School
08.2015 - 02.2017
Patient Care Assistant
TLC Laser Eye Centers
02.2013 - 07.2015
Master of Science - Health Education
Kaplan University
09.2012 - 05.2014
Bachelor of Arts - Mass Communication
University of Arkansas Pine Bluff
08.2005 - 05.2010