Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charity McGee

Little Rock

Summary

My name is Charity, but I go by Auvri. Dynamic and results-driven professional with extensive experience in customer service. Proven problem-solving skills and time management expertise, enhancing guest satisfaction and loyalty. Adept at cash handling and resolving disputes, consistently achieving positive feedback and repeat business through exceptional service delivery.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Candlewood Suites Hotel
03.2023 - 08.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Central Sterile Processing Technician

Conway Regional Medical Center
09.2022 - 03.2023
  • Fostered a team-oriented environment by actively participating in staff meetings, sharing knowledge with peers, and providing constructive feedback on departmental performance.
  • Ensured compliance with industry regulations through regular audits of sterilization equipment and documentation practices.
  • Supported successful surgeries by promptly addressing any issues or concerns related to instrument availability or condition.
  • Promoted a culture of continuous improvement by identifying opportunities for process enhancements within the department.

Guest Service Agent

European Wax Center
05.2022 - 09.2022
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

Education

Certification - Phelbotomy

Phlebotomy Training Specialist
Little Rock, AR
11-2024

High School Diploma -

New Heights Christian
Bentonville, AR
05-2006

Skills

  • Customer service
  • Problem-solving skills
  • Time management
  • Cash handling
  • Listening skills

Certification

  • PT - Phlebotomy Technician, state and national certified

Timeline

Front Desk Agent

Candlewood Suites Hotel
03.2023 - 08.2024

Central Sterile Processing Technician

Conway Regional Medical Center
09.2022 - 03.2023

Guest Service Agent

European Wax Center
05.2022 - 09.2022

Certification - Phelbotomy

Phlebotomy Training Specialist

High School Diploma -

New Heights Christian

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Charity McGee