Charlessia Robinson
Little Rock
Summary
Results-driven Infrastructure Operations Support Analyst at Accenture Federal Services, adept at enhancing service delivery through strategic planning and communication. Leveraged analytical thinking to quickly adapt to new environments and adhere to operational efficiency. Proven ability to collaborate cross-functionally and resolve complex issues, ensuring alignment with client goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Infrastructure Operations Support Analyst
Accenture Federal Services
10.2021 - Current
- Deliver operational support that aligns with client goals.
- Implement standard operational procedures to improve service and application delivery via DevOps lifecycle.
- Coordinate, communicate and collaborate across all operational teams to track and complete work tasks.
- Operational tasks can include patching, certificate renewal, upgrades, monitoring and triaging.
- Knowledge and understanding of cloud-based concepts and tools such as compute, storage, networking, databases and security.
- Utilize automation tools to provision infrastructure resource environments via cloud-based technologies.
- Maintain Infrastructure as Code repositories via Integrated Development Environments.
- Identify best practices to adhere to Cloud Security compliances for client.
- Ability to identify and conduct research to resolve pending work task issues.
Education
Bachelor of Science - Information Science
University of Arkansas
Little Rock, AR05-2021
Associate of Science - Computer Programming
University of Arkansas
Little Rock, AR05-2021
Skills
- Analytical thinking
- Strategic planning
- Time management
- Attention to detail
- Project presentation
- Cross-functional collaboration
- Critical analysis
- Problem-solving
Accomplishments
Highlights as an Infrastructure Operations Analyst include utilizing Infrastructure as Code tools such as Ansible and Terraform to build out and run updates on resource environments. Planning, reviewing and implementing steps for patching new application releases which required cross-team coordination. This also included investigating and resolving deployment job failures. Being on-call for shifts to monitor production environments and resolve failures on resources. Managing Jira Queue to assign tower tickets to designated team lead. Tracking and monitoring Infrastructure Hardware notifications. Tracking and rotating expiring Akamai security certificates per environment. Presenting topics to team for KT sessions. Shadowing new team members to give insight on the client project, teams and individual tasks.
Certification
International Consortium for Agile Certified Professional
Amazon Web Services Certified Cloud Practitioner
Timeline
Infrastructure Operations Support Analyst
Accenture Federal Services
10.2021 - Current
Bachelor of Science - Information Science
University of Arkansas
Associate of Science - Computer Programming
University of Arkansas
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