Results-driven Infrastructure Operations Support Analyst at Accenture Federal Services, adept at enhancing service delivery through strategic planning and communication. Leveraged analytical thinking to quickly adapt to new environments and adhere to operational efficiency. Proven ability to collaborate cross-functionally and resolve complex issues, ensuring alignment with client goals.
Highlights as an Infrastructure Operations Analyst include utilizing Infrastructure as Code tools such as Ansible and Terraform to build out and run updates on resource environments. Planning, reviewing and implementing steps for patching new application releases which required cross-team coordination. This also included investigating and resolving deployment job failures. Being on-call for shifts to monitor production environments and resolve failures on resources. Managing Jira Queue to assign tower tickets to designated team lead. Tracking and monitoring Infrastructure Hardware notifications. Tracking and rotating expiring Akamai security certificates per environment. Presenting topics to team for KT sessions. Shadowing new team members to give insight on the client project, teams and individual tasks.
International Consortium for Agile Certified Professional
Amazon Web Services Certified Cloud Practitioner