Charleston Weaver
Maumelle
Summary
Results-driven IT professional with extensive experience in diagnosing and resolving technical issues for end-users. A unique blend of technical expertise and exceptional communication skills enhances user satisfaction and fosters positive relationships. Proven ability to maintain a deep understanding of IT systems while delivering effective support, ensuring seamless operations and optimal performance. Committed to leveraging knowledge and skills to contribute to organizational success and improve overall user experience.
Overview
16
16
years of professional experience
Work History
Field Service/Cabling Technician
Pulaski County Special School District
07.2020 - Current
- IT Inventory (Desktops, Switches, Chromebooks, Laptops, Monitors, ViewSonic View boards, TVs, etc.)
- Manage Chromebooks such as repairs and review diagnostics in certain situations.
- Manage Guest Wi-Fi. Work with customers (Teachers/Admins) for daily issues they may face.
- Experience in Remote Desktop Software
- Coordinated with vendors to procure materials and optimize project timelines effectively.
- Enhanced network performance by efficiently installing, maintaining, and repairing cabling systems.
- Provided excellent customer service by addressing client concerns regarding their cabling systems promptly and professionally.
- Collaborated with staff to address technical issues promptly.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
IT Helpdesk Technician
Pulaski County Special School District
05.2014 - 07.2020
- Provided technical support for hardware and software issues across multiple platforms.
- Diagnosed and resolved user problems efficiently, enhancing overall satisfaction with IT services.
- Assisted in the implementation of new systems, facilitating smoother transitions for end-users.
- Documented troubleshooting processes and solutions to improve knowledge base resources.
- Collaborated with IT teams to identify recurring issues, driving proactive solutions for system stability.
- Assisted users with software installation, configuration, and troubleshooting tasks to ensure optimal performance.
- Implemented remote support tools to increase efficiency in providing technical assistance to end users.
- Served as a trusted advisor to users on best practices for safe computing habits, reducing security risks and data breaches.
Bar Manager/Kitchen Manager
Beef O’ Brady Bar and Grill
10.2009 - 05.2014
Education
Associate's degrees - Graphic Design/Information Technology
ITT Technical College
Little Rock, ArkansasSkills
- Work Ethic
- Professional communication
- Adaptability to change
- Ethernet cable management
- Customer service
- Troubleshooting skills
- Device configuration
- Equipment repairs
- Technical support
- Teamwork and collaboration
- Relationships
- Problem-solving
- Planning
- Motivation
- Organized
- Leadership
Timeline
Field Service/Cabling Technician
Pulaski County Special School District
07.2020 - Current
IT Helpdesk Technician
Pulaski County Special School District
05.2014 - 07.2020
Bar Manager/Kitchen Manager
Beef O’ Brady Bar and Grill
10.2009 - 05.2014
Associate's degrees - Graphic Design/Information Technology
ITT Technical College