Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlie Mcelhanon

North Little Rock

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Waste Managment
NORTHLITTLEROCK
05.2024 - 04.2026
  • Resolved customer complaints by employing effective communication and problem-solving skills to restore customer trust.
  • Processed service requests and provided timely updates to customers to ensure transparency and satisfaction.
  • Assisted customers with service inquiries and managed accounts to enhance customer satisfaction.

Dispatcher

CEVA Logistics Inc.
Fontana
09.2019 - 07.2023
  • Coordinated transportation schedules to ensure timely delivery and pickup of goods, enhancing customer satisfaction.
  • Managed communication between drivers and clients to provide accurate information flow, reducing miscommunication.
  • Utilized logistics software to track shipments and monitor delivery statuses, increasing visibility and accountability.

Education

San Bernardino High School

Skills

  • Customer service
  • Complaint resolution
  • Order processing
  • Data entry
  • Account management

Timeline

Customer Service Representative

Waste Managment
05.2024 - 04.2026

Dispatcher

CEVA Logistics Inc.
09.2019 - 07.2023

San Bernardino High School
Charlie Mcelhanon