Charlotte Daniels
Little Rock
Summary
Detail-oriented professional with strong communication skills. Experienced in customer service and file organization. Committed to enhancing operational efficiency and ensuring customer satisfaction.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Department of Human Services
Little Rock
2025.04 - 2025.06
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Streamlined file organization processes to enhance document retrieval efficiency and support daily administrative operations.
Data Entry Specialist
AR Crime Information Center
Little Rock
2002.01 - 2012.05
- Entered large volumes of data quickly with a high degree of accuracy.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Reviewed completed work for accuracy before submitting it to supervisor for review.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Maintained client confidence by keeping information confidential.
Customer Support Specialist
AR Employment Service
Little Rock
2002.03 - 2004.07
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Consulted with customers regarding needs and addressed concerns.
Education
Degree in Computer Support Systems - Microsoft Office
Pulaski Technical College
North Little Rock, AR2002-05
Some College (No Degree) -
University of Little Rock Arkansas
Little Rock, ARSkills
- File organization
- Office software
- Communication skills
- Customer service
- Customer relationship management
References
References available upon request.
Timeline
Administrative Assistant
Department of Human Services
2025.04 - 2025.06
Customer Support Specialist
AR Employment Service
2002.03 - 2004.07
Data Entry Specialist
AR Crime Information Center
2002.01 - 2012.05
Degree in Computer Support Systems - Microsoft Office
Pulaski Technical College
Some College (No Degree) -
University of Little Rock Arkansas