Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlotte sumlin

Fayetteville

Summary

Dynamic educator with a proven track record at Lululemon, excelling in guest engagement and visual merchandising. Leveraged strong product knowledge and collaborative leadership to drive sales growth and enhance customer satisfaction. Skilled in inventory management and team training, fostering a high-performing environment focused on operational excellence and continuous improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Product Operations Lead

Lululemon Athletica
Fayetteville
04.2024 - Current
  • Led back-of-house operations to ensure efficient product flow, accurate inventory management, and seamless product availability to support an exceptional guest experience.
  • Oversaw shipment processing, product receiving, and replenishment strategies, maintaining visual and operational standards while minimizing shrink and maximizing sales opportunities.
  • Collaborated with store leadership to analyze product trends and inventory data, driving informed decisions around merchandising, allocation, and floor planning.
  • Trained and coached team members on product operations processes, fostering a culture of accountability, attention to detail, and operational excellence.
  • Overseeing the implementation of new systems or technologies that increase efficiency.
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.
  • Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Monitored employee performance and provided feedback on a regular basis.
  • Coordinated stock replenishment processes as needed based on sales trends.

Seasonal Guest Experience Lead

Lululemon Athletica
Fayetteville
01.2024 - 02.2024
  • Led the guest experience on the sales floor by coaching and supporting team members in delivering personalized, solution-based service aligned with Lululemon’s values and brand vision.
  • Oversaw floor leadership during peak business hours, ensuring seamless execution of guest interactions, product education, and problem resolution to drive satisfaction and loyalty.
  • Collaborated with store leadership to analyze guest feedback and business metrics, implementing strategies to enhance service delivery and operational efficiency.
  • Modeled exceptional product knowledge and a commitment to community connection, fostering an inclusive and high-performing team culture focused on continuous improvement.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with management team to develop new policies that would enhance the guest experience.

Visual Merchandising Specialist

Lululemon Athletica
Fayetteville
09.2023 - 01.2024
  • Executed and maintained premium visual merchandising standards to ensure a cohesive, brand-aligned in-store experience that supported product sell-through and enhanced guest engagement.
  • Partnered with cross-functional teams to implement floor sets, product placement, and seasonal storytelling strategies based on business needs, product priorities, and guest insights.
  • Analyzed sales and merchandising data to optimize product presentation and inventory flow, contributing to sales growth and improved guest navigation.
  • Trained and coached team members on visual standards, brand aesthetics, and presentation techniques to maintain consistency and elevate overall store performance.
  • Attended weekly meetings with managers to discuss upcoming projects and initiatives related to visual display elements throughout the stores network.
  • Provided feedback to leadership regarding visual merchandising standards in order to improve overall store performance.

Key Leader

Lululemon Athletica
Fayetteville
01.2023 - 10.2023
  • Supported store leadership by overseeing daily operations, driving sales performance, and providing in-the-moment coaching to team members to enhance guest experience and operational efficiency.
  • Acted as a shift supervisor, ensuring optimal floor coverage, managing task delegation, and resolving guest or team issues to maintain a high-performing and guest-centric environment.
  • Modeled and reinforced Lululemon’s culture and values, fostering a collaborative and inclusive team environment focused on personal growth, accountability, and community connection.
  • Contributed to key business strategies through inventory management, visual merchandising execution, and data-informed decision-making to drive profitability and brand consistency
  • Coached team members on effective customer service techniques.
  • Assisted in the hiring, training, and development of new staff members.

Educator

Lululemon
Fayetteville
06.2021 - 01.2023
  • Delivered exceptional guest experiences by actively engaging with customers, educating them on product features and technical benefits, and fostering a welcoming, inclusive in-store environment aligned with Lululemon’s core values.
  • Drove sales through personalized product recommendations and deep product knowledge, contributing to daily store goals and team performance.
  • Maintained visual merchandising standards, restocked inventory, and supported store operations to ensure a clean, organized, and brand-consistent retail space.
  • Collaborated with team members to support community engagement events, brand initiatives, and a culture of personal development, and accountability.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.

Education

High School Diploma -

Fayetteville High School
Fayetteville, AR
05-2020

Skills

  • Inventory management
  • Visual merchandising
  • Product knowledge
  • Team training
  • Customer service
  • Operational efficiency
  • Process improvement
  • Guest engagement
  • Collaborative leadership
  • Peer mentoring

Certification

  • Adult and Pediatric First Aid/CPR/AED Certified
  • Servsafe Food Handler Certified

Timeline

Product Operations Lead

Lululemon Athletica
04.2024 - Current

Seasonal Guest Experience Lead

Lululemon Athletica
01.2024 - 02.2024

Visual Merchandising Specialist

Lululemon Athletica
09.2023 - 01.2024

Key Leader

Lululemon Athletica
01.2023 - 10.2023

Educator

Lululemon
06.2021 - 01.2023

High School Diploma -

Fayetteville High School

Similar Profiles

CREATE PROFILE
Charlotte sumlin