Charvai Graham
Little Rock
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Store Manager
Windsor Fashions
North Little Rock
12.2023 - 07.2025
- Managed daily store operations and ensured a positive shopping experience.
- Led team meetings to train staff on customer service techniques.
- Organized merchandise displays to enhance visual appeal and accessibility.
Assistant Manager
Prime Communications AT&T
Little Rock
10.2023 - 12.2023
- Assisted in managing daily operations and team performance at Prime Communications.
- Coordinated staff schedules to ensure optimal coverage and service quality.
- Supported the training of new employees on company policies and procedures.
Warehouse Worker
Loreal Cosmetics
North Little Rock
03.2021 - 10.2023
- Operated forklifts to transport products within the warehouse efficiently.
- Loaded and unloaded shipments to maintain inventory levels accurately.
- Inspected packages for damage and verified product counts before distribution.
Store Manager
Rue 21
North Little Rock
04.2019 - 12.2022
- Managed daily store operations and ensured a positive shopping experience.
- Led team meetings to train staff on customer service techniques.
- Organized merchandise displays to enhance visual appeal and accessibility.
Store Manager
Francesca's Boutique
Little Rock
04.2018 - 03.2019
- Managed daily store operations and ensured a positive shopping experience.
- Led team meetings to train staff on customer service techniques.
- Organized merchandise displays to enhance visual appeal and accessibility.
Brand Advisor
Dillards Department Store
North Little Rock
09.2016 - 03.2018
- Developed brand strategies to enhance customer engagement and loyalty.
- Conducted market research to identify consumer trends and preferences.
- Collaborated with cross-functional teams to execute marketing campaigns effectively.
Unit Secretary
Baptist Health Medical Center
North Little Rock
12.2014 - 06.2017
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Organized and maintained medical records in compliance with healthcare regulations.
Education
Criminal Justice
Remington College
Little Rock , AR 03.2020 - 10.2021
Education
Pulaski Technical College
North Little Rock, AR 08.2014 - 10.2015
NLRHS West Campus
North Little Rock, ARSkills
- Inventory management
- Visual merchandising
- Staff scheduling
- Customer service
Timeline
Store Manager
Windsor Fashions
12.2023 - 07.2025
Assistant Manager
Prime Communications AT&T
10.2023 - 12.2023
Warehouse Worker
Loreal Cosmetics
03.2021 - 10.2023
Criminal Justice
Remington College
03.2020 - 10.2021
Store Manager
Rue 21
04.2019 - 12.2022
Store Manager
Francesca's Boutique
04.2018 - 03.2019
Brand Advisor
Dillards Department Store
09.2016 - 03.2018
Unit Secretary
Baptist Health Medical Center
12.2014 - 06.2017
Education
Pulaski Technical College
08.2014 - 10.2015
NLRHS West Campus
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