Summary
Overview
Work History
Education
Skills
Timeline
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Chaylen Higgins

Springdale

Summary

Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles. Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations. Pursuing a new opportunity as a Customer Service Lead.

Overview

7
7
years of professional experience

Work History

Customer Service Lead

Ameripolish
04.2021 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.

Office Administrative Assistant

West Termite Pest And Lawn
06.2019 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained databases to track and record customer data.

Store Manager

Factory Connection
11.2016 - 06.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Education

High School Diploma -

Springdale High School
Springdale, AR
05.1991

Skills

  • Email Etiquette
  • Payment Processing
  • Cash Handling
  • Business Writing
  • Customer Complaint Resolution
  • Department operations
  • Inventory Control
  • Account Management
  • Product Location
  • [Product or Service] support
  • Administrative duties
  • Telephone Etiquette
  • Quality Assurance
  • Call flow maximization
  • Staffing oversight
  • Status Updates
  • Customer Relations
  • Client Engagement
  • Team training and development
  • Research and analysis
  • Administrative Support
  • Critical Thinking
  • Data Entry
  • De-Escalation Techniques
  • Follow-up skills
  • Complaint resolution
  • Microsoft Excel
  • Sales closing
  • Money handling abilities
  • Call Management
  • Sales expertise
  • POS systems expert

Timeline

Customer Service Lead

Ameripolish
04.2021 - Current

Office Administrative Assistant

West Termite Pest And Lawn
06.2019 - 01.2021

Store Manager

Factory Connection
11.2016 - 06.2019

High School Diploma -

Springdale High School

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Chaylen Higgins