Ché Kinnard II
ArcBest
Fort Smith
10
years of professional experience
Results-driven Planning Coordinator II with a Bachelor of Arts in Spanish Linguistics and a minor in Business Administration. Expertise in leadership training, shipment tracking, data analytics, and customer service. Committed to leveraging skills in higher-level roles within ArcBest, including Planning Analyst 2 and Managed Operations Supervisor.
Work History
Planning Coordinator
1 Year 5 Months- Serve as the liaison between Kia Reman dealerships in the northwest region and their providers/vendors/carriers to fulfill logistics needs within TMS
- Manage daily push reports for the Kia team by organizing and consolidating them to increase visibility and promote collaboration.
- Review and update the team on a bi-weekly basis with our current statistics in Power BI.
- Analyze data trends to inform strategic decision-making and improve forecasting accuracy on the Kia team.
- Facilitate communication between departments to streamline processes and resolve issues effectively.
- Implemented process improvements that reduced planning cycles and enhanced overall productivity for the team.
HBA Consumables Manager
10 Months- Led and coached team of associates, assigned tasks, provided feedback, and addressed performance issues to enhance team effectiveness.
- Monitored stock levels of HBA consumables, ensured proper product rotation for freshness, and managed timely stock deliveries.
- Created visually appealing displays, pricing accuracy, and implemented promotional strategies for HBA products.
- Resolved customer inquiries and issues related to HBA products, ensuring positive shopping experiences.
- Adhered to company policies and procedures regarding product handling, safety standards, and loss prevention.
Front End Manager
1 Year 5 Months- Oversaw assigned area of responsibility by handling claims and returns, arranging and organizing merchandise, & identifying shrink and damages.
- Analyzed performance metrics to optimize store performance and customer satisfaction.
- Evaluated customer feedback and identified areas for improvement in sales and customer service.
- Developed, communicated, and implemented processes and practices to meet business needs by collaborating with managers, co-workers, customers, & other business partners.
- Assisted with the supervision of associates in assigned area of responsibility by assigning duties to associates.
- Analyzed performance metrics to enhance store performance and elevate customer satisfaction.
- Resolved technical issues related to the front end development process.
- Evaluated customer feedback and identified areas for improvement in sales and customer service.
Self Checkout Host
5 Months- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
Housewares Associate
1 Year- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
Health Ambassador
1 Year 1 Month- Performed Covid-19 based screenings on all employees and members of management.
- Provided individuals with instructions according to HIPAA guidelines and regulations.
- Enhanced awareness of health resources and work to connect individuals with programs.
Asset Protection Associate
1 Year 1 Month- Secure and safeguard the facility and surrounding areas by observing and communicating suspicious activity and assisting with investigations.
- Provide facility and law enforcement agencies with Spanish translations / interpretations for non-English speaking individuals.
- Maintain store compliance with physical security schematics to protect assets.
- Act as a deterrent to criminal activity by remaining visible in designated areas.
- Assist with investigations, maintain documentation, execute emergency procedures, and ensure safety practices are followed.
- Identify and resolve daily crime cases in partnership with local law enforcement agencies.
Customer Service Associate
1 Year 6 Months- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Looked in carts and bags to check merchandise against receipts.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Sales Associate
2 Years 10 Months- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Met merchandise processing standards and maintained organized and accessible work area.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstocked items.
- Built trusting relationships with customers by making personal connections.
Education
Bachelor of Science
- Visiting Associate for Shareholders Convention at store #144 In Fayetteville, AR - Assisted in working after store remodel.
Bachelor of Arts - Spanish
- Minor in Business Administration
- University of Arkansas for Medical Sciences - Spanish Interpreter Internship Program
- UAFS Prestigious Scholarship : Chancellor's Leadership Council Scholarship Recipient
- UAFS Dean's List Academic Award
- UAFS Cub Camp Counselor
Skills
Experience in Leadership
Customer Service
Shipment tracking
Communication
Collaboration
Microsoft Office
Logistics Planning
Spanish
Process Improvement
Troubleshooting
Cultural Understanding
Audio translation
Team-building
Interests
Church and Young Adult Groups
Bodybuilding and Fitness
Videography and Editing
Puzzles
Learning new cooking techniques and expanding my culinary skills.
Timeline
Planning Coordinator
ArcBest
2025.04 - CurrentRead More
HBA Consumables Manager
Walmart
2024.06 - 2025.04Read More
Front End Manager
Walmart
2023.01 - 2024.06Read More
Self Checkout Host
Walmart
2022.07 - 2022.12Read More
Housewares Associate
Walmart
2021.07 - 2022.07Read More
Health Ambassador
Walmart
2020.06 - 2021.07Read More
Asset Protection Associate
Walmart
2019.05 - 2020.06Read More
Customer Service Associate
Walmart
2017.11 - 2019.05Read More
Sales Associate
Journeys Shoes
2016.05 - 2019.03Read More
University of Arkansas-Fort Smith
Bachelor of Arts from Spanish
Read More
Walmart
Bachelor of Science
Read More
Hobbies
- Bible Study and Youth Group
- Weightlifting and Fitness Training
- Reading
- Photography and Videography
Experience
["Sales and Related Workers, All Other"],["Customer Service Representatives"],["Retail Loss Prevention Specialists"],["Health Educators"]
Education and Training
other,other