Chelsea Michael
Bentonville
Summary
Organized, independent worker with strong time management skills. Detail oriented and able to learn new tasks quickly and effectively. Talented in creating a warm, friendly, welcoming atmosphere for both patrons and co-workers.
Overview
14
14
years of professional experience
Work History
Customer Resolution Specialist
Walmart
06.2021 - 06.2022
- Promoted within the first 3 months
- Provided high-quality customer service by addressing and resolving customer concerns, complaints, and inquiries in a timely and professional manner.
- Acted as a liaison between customers and store management to ensure issues were resolved effectively and in accordance with company policies.
- Investigated customer issues and complaints, using company systems to track and resolve issues, ensuring customer satisfaction.
- Managed complex situations with patience and professionalism, turning potential negative experiences into positive outcomes.
- Educated customers about store policies, promotions, and products to enhance their shopping experience.
- Maintained accurate and up-to-date records of customer interactions, resolutions, and follow-up actions.
- Delivered feedback to management to help improve overall customer service and store operations.
Server
JJ’s Bar and Grill
09.2018 - 06.2019
- Provided superior service to guests in the busiest college bar on Dickson Street
- Ability to maintain a constant influx of guests with composure, warmth and attentiveness
- Fulfilled closing and lead shift duties
- Maintained high sales due to an extensive knowledge base of both the food and bar menus
- Consistently promoted specials and events as they occurred
Nanny
Self-employed
07.2017 - 03.2018
- Cared for three children aged 2,8 and 10
- Drove kids every day to dance and football
- Prepared and served snacks/meals with balanced nutrition
- Performed light housekeeping duties
- Met with parents weekly to discuss plans for each week
- Kept kids organized and on top of their homework assignments as well as making sure to read 30 minutes each day
Tech support (work/study)
NWACC – Testing Center
07.2016 - 08.2017
- Tech support for testing software
- Guided college students in the proper use of the NWACC Online Scheduler
- Office administration i.e
- Multi phone lines, maintaining testing calendar and schedules
- Created a calming environment to ease test anxiety for students
Tech support (work/study)
NWACC – Testing Center
07.2015 - 12.2015
- Tech support for testing software
- Guided college students in the proper use of the NWACC Online Scheduler
- Office administration i.e
- Multi phone lines, maintaining testing calendar and schedules
- Created a calming environment to ease test anxiety for students
Line Worker
Chipotle
02.2014 - 05.2015
- Assist guests in making menu choices in an informative and helpful fashion
- Consistently upsold menu items to increase overall sales
- Effectively communicated special needs to kitchen staff – food allergies, special requests, and dietary supplements
- Managed all aspects of closing duties, restocking inventory, adhering hygiene standards, and POS reconciliation
Server
Pinnacle Country Club
06.2014 - 01.2015
- Exemplified a high level of professionalism in an upscale hospitality venue
- Executed sound space management and organizational skills for special events, i.e
- Weddings, political events, banquets, and LPGA golf tournaments
- Developed and planned Wine Class for members that was adopted by Head Chef, creating an additional revenue stream for the company
- Consistently maintained an expert level of menu knowledge and kitchen cooking procedures
Hostess/Server
Bella Napoli
07.2012 - 02.2013
- Assist guests in making menu choices in an informative and helpful fashion
- Consistently upsold menu items to increase overall sales
- Effectively communicated special needs to kitchen staff – food allergies, special requests, and dietary restrictions
Tropical Smoothie Cafe
01.2011 - 01.2012
- Assist guests in making menu choices in an informative and helpful fashion
- Consistently upsold menu items to increase overall sales
- Effectively communicated special needs to kitchen staff – food allergies, special requests, and dietary supplements
- Managed all aspects of closing duties, restocking inventory, adhering hygiene standards, and POS reconciliation
Comet Dry Cleaners
01.2010 - 01.2011
- Time management
- High degree of customer service
- Money handling and closing duties
Buffalo Wild Wings
01.2009 - 01.2010
- Time management
- Sense of urgency regarding customer seating
- Money handling and closing duties
NWA Lightning Soccer Camp/Goalie Training
01.2008 - 01.2010
- Engaged young student athletes in specialized goalie training
- Created inspirational lesson plans
Education
Bachelors of Psychology - Psychology
University of Arkansas
01.2018
Associate of Arts Degree -
Northwest Arkansas Community College
01.2015
High School Diploma -
Bentonville High School
01.2012
Skills
- Responsible and reliable
- Ability to effectively problem solve
- Works well under pressure
- Exceptional interpersonal skills
- Positive, upbeat, and outgoing
- Strong customer service skills
Timeline
Customer Resolution Specialist
Walmart
06.2021 - 06.2022
Server
JJ’s Bar and Grill
09.2018 - 06.2019
Nanny
Self-employed
07.2017 - 03.2018
Tech support (work/study)
NWACC – Testing Center
07.2016 - 08.2017
Tech support (work/study)
NWACC – Testing Center
07.2015 - 12.2015
Server
Pinnacle Country Club
06.2014 - 01.2015
Line Worker
Chipotle
02.2014 - 05.2015
Hostess/Server
Bella Napoli
07.2012 - 02.2013
Tropical Smoothie Cafe
01.2011 - 01.2012
Comet Dry Cleaners
01.2010 - 01.2011
Buffalo Wild Wings
01.2009 - 01.2010
NWA Lightning Soccer Camp/Goalie Training
01.2008 - 01.2010
Bachelors of Psychology - Psychology
University of Arkansas
Associate of Arts Degree -
Northwest Arkansas Community College
High School Diploma -
Bentonville High School
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