Chelsey Dawson
Russellville
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
Shoe Carnival
Russellville
11.2021 - Current
- Assisted in managing daily operations and staff scheduling.
- Supported team members in executing project tasks and responsibilities.
- Coordinated communication between departments for efficient workflow.
- Organized training sessions for new hires on company policies and procedures.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Processed customer transactions efficiently at point of sale.
- Maintained accurate cash drawer and balanced daily sales.
- Assisted customers with product inquiries and purchase decisions.
- Handled returns and exchanges following store policies.
- Operated cash register and electronic payment systems proficiently.
Certified Nursing Assistant
Absolute Care Management
Russellville
04.2016 - Current
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and supplies.
- Documented patient information accurately in electronic health records systems.
- Supported rehabilitation efforts by guiding patients through exercises and mobility tasks.
- Communicated effectively with patients, families, and healthcare team members.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
General Manager
Five Below
Russellville
01.2020 - 10.2021
- Led daily operations to ensure efficient workflow and staff coordination.
- Developed strategic initiatives to enhance customer satisfaction and engagement.
- Trained and mentored team members on best practices and operational standards.
- Oversaw recruitment, onboarding, and performance evaluations of staff members.
- Managed budgets, forecasts, and resource allocation for optimal performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked monthly sales to generate reports for business development planning.
Education
Associate of Applied Science - Business
University of Arkansas Community College
Morrilton, AR 08.2017 - 12.2018
Skills
- Customer service
- Employee training
- Compliance management
- Team leadership
- Effective communication
Timeline
Assistant Manager
Shoe Carnival
11.2021 - Current
General Manager
Five Below
01.2020 - 10.2021
Associate of Applied Science - Business
University of Arkansas Community College
08.2017 - 12.2018
Certified Nursing Assistant
Absolute Care Management
04.2016 - Current