Cheyenne Mills
Mountain View
Summary
Area Manager with extensive experience in managing staff across multiple locations, demonstrating excellence in client relationship development. Achieved notable improvements in operational efficiency and customer satisfaction through effective team performance strategies. Proficient in marketing initiatives and strategic planning, with a strong focus on conflict resolution and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Manager
A First Name Basis Home Care
09.2024 - Current
- Supervised daily operations to ensure timely completion of tasks and projects.
- Led team to consistently exceed targets while promoting a positive work environment.
- Conducted performance evaluations to identify improvement areas and develop growth plans.
- Facilitated training sessions on best practices to enhance profitability.
- Mentored junior staff, fostering professional development and skill advancement.
- Ensured compliance with regulations through diligent record-keeping practices.
- Developed robust client relationships, significantly enhancing customer satisfaction.
- Managed North Eastern Arkansas operations, overseeing Care Managers and addressing client needs.
- Completed client referrals and intake processes.
Targeted Case Management Supervisor
A First Name Basis Home Care - Baton Rouge
12.2023 - 09.2024
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Completed weekly client monitoring the ensure quality client care.
- Completed monthly monitoring to ensure all client supplies were being delivered in a timely matter.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Managed complex cases with precision, balancing multiple priorities while maintaining attention to detail.
- Ensured compliance with legal, ethical, and company standards in all case management activities.
- Enhanced client satisfaction by providing comprehensive support and diligently addressing concerns.
- Cultivated a positive work environment by promoting open communication and teamwork among staff members.
- Evaluated the performance of case managers, providing constructive feedback and targeted coaching efforts for improvement.
- Strengthened community partnerships through regular outreach initiatives and collaborative projects aimed at improving service delivery.
- Mentored junior case managers, fostering professional growth and enhancing the overall effectiveness of the team.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided leadership, guidance and support to staff members.
Care Manager
A First Name Basis
12.2023 - 09.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
- Led team of care professionals, promoting collaborative approach to patient management.
- Monitored patient progress closely, adjusting care plans as needed for optimal health improvements.
- Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Targeted Case Management Supervisor
Ozark Adult Personal Care
02.2018 - 12.2023
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Optimized resource allocation for better case handling and increased productivity within the team.
- Developed strong working relationships with cross-functional teams to facilitate seamless case coordination.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Managed complex cases with precision, balancing multiple priorities while maintaining attention to detail.
- Ensured compliance with legal, ethical, and company standards in all case management activities.
- Enhanced client satisfaction by providing comprehensive support and diligently addressing concerns.
- Cultivated a positive work environment by promoting open communication and teamwork among staff members.
- Evaluated the performance of case managers, providing constructive feedback and targeted coaching efforts for improvement.
- Mentored junior case managers, fostering professional growth and enhancing the overall effectiveness of the team.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided leadership, guidance and support to staff members.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
Education
Abeka Academy
Online Homeschooling Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Performance management
- Staff training and development
- Staff training
- Customer relationship management
- Process improvement
- Quality assurance
- Staff scheduling
- Employee scheduling
- Brainstorming ideas
- Recruitment and hiring
- Systems and software expertise
- Customer service
- Training and coaching
- Conflict management
- Leadership skills
- Attention to detail
- Policies and procedures
Accomplishments
I worked for Ozark Adult Personal Care as a Targeted Case Manager for almost 6 years before it was bought out by A First Name Basis Home Care. When A First Name Basis bought out Ozark Adult Personal Care, I was quickly promoted to Care Manager for my location. Approximately one year later I was promoted to North Arkansas Area Manager where I then managed three offices along with the Care Mangers of those offices.
Certification
Targeted Case Management certificate
Skills
- Goal setting and performance metrics
- Strategic planning
- Staff supervision
- Staff recruiting
- Client relationship building
- Interpersonal communication
- Projections development
- Staffing oversight
- Advertising management
- Marketing campaigns
- Compliance monitoring
Timeline
Area Manager
A First Name Basis Home Care
09.2024 - Current
Targeted Case Management Supervisor
A First Name Basis Home Care - Baton Rouge
12.2023 - 09.2024
Care Manager
A First Name Basis
12.2023 - 09.2024
Targeted Case Management Supervisor
Ozark Adult Personal Care
02.2018 - 12.2023
Abeka Academy