Chimere Maddox
Camden
Summary
Results-driven professional with 13+ years of experience with a strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Arkansas Foundation of Medical Care
05.2022 - Current
- Supported substantial number of customers each day with optimistic approach and commitment to customer satisfaction
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Store Manager
Dollar General
10.2017 - 12.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive client relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Murphy USA
07.2014 - 04.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
MHA/MBA - Health Administration And Business Administration
University of Phoenix
Tempe, AZ04-2025
Bachelor of Arts - University Studies
Southern Arkansas University
Magnolia, AR05-2022
Associate of Arts - Liberal Arts And Humanity
University of Arkansas At Monticello
Monticello, AR05-2010
Skills
- Customer Service Excellence
- Financial Management
- Operational Leadership
- Technology
- Effective Communication
- Teamwork and Collaboration
- Training and Mentoring
- Conflict Resolution
- Inventory Management
- Staff Scheduling
- Performance Evaluation
- Decision-making
Accomplishments
- Top 3 in the District of YTD Inventory Performance August 2018
- Top 3 in the District of YTD Shrink vs Plan August 2019
- Top 3 in the District of YTD OSA Outs August 2019
- Top 5 in the District of YTD Inventory Performance December 2019
- Received every Quarterly Sales Bonus 2017-2019
Affiliations
- Delta Sigma Theta Member since 2004
Timeline
Member Service Representative
Arkansas Foundation of Medical Care
05.2022 - Current
Store Manager
Dollar General
10.2017 - 12.2019
Store Manager
Murphy USA
07.2014 - 04.2017
MHA/MBA - Health Administration And Business Administration
University of Phoenix
Bachelor of Arts - University Studies
Southern Arkansas University
Associate of Arts - Liberal Arts And Humanity
University of Arkansas At Monticello
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