Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

China Hayes

West Memphis,AR

Summary

Experienced healthcare professional with strong background in clinical operations and team leadership. Proven ability to enhance patient care, streamline processes, and ensure compliance with industry standards. Known for effective collaboration, adaptability, and results-driven approach. Skilled in staff management, process improvement, and strategic planning.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Clinical Practice Manager/Family Nurse Practitioner

The Little Clinic
06.2023 - Current
  • Acute and chronic care of patients in Midtown Memphis seeing an average of 30 patients a day
  • Overseeing vaccinations, visits and productivity of 9 clinics in the Memphis Region
  • Chart reviews of fellow NPs and PAs in the region to ensure quality care is given
  • Ensuring that clinics are JCAHO ready 24 hours a day/7 days a week
  • Mid year and annual reviews on numerous NPs/PAs and PCTs
  • Follow up on patients seen in all 9 clinics with calling back labs, initiating Prior Authorizations, addressing patient complaints and addressing coder inquiries to ensure charts are correct for billing

Nurse Practitioner

Optum In Home assessments
01.2024 - 04.2024
  • Assess in home environment and order medical equipment, placed referrals for social stressors
  • Reconcile medications
  • Identify risk factors for individuals
  • Education on chronic illnesses
  • Assesse preventative health screening gaps
  • A1C and Cologuard checks on at risk individuals

CLINICAL DIRECTOR

Methodist University Hospital
10.2021 - 06.2023
  • Provides nursing leadership to coordinate daily nursing operations to achieve operational excellence for 45 bed Medical Surgical/Post-Surgical unit.
  • Improving process improvement for Sequential Compression Devices, Daily CHG baths, and OOB by 0900.
  • Ongoing Quality Improvement to maintain zero CAUTIs and zero CLABSIs, maintain medication bar code scanning at 95%, and obtain top HCAHP scores
  • Responsible for the day to day operations of the department, coordinate with various department heads to improve patient care efficiently and productively
  • Focus on customer service and positive patient experience

PATIENT CARE COORDINATOR

Methodist University Hospital
02.2016 - 10.2021
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Supervised, directed and motivated high-quality performance from nursing staff. Established and continuously optimized unit schedules and individual work assignments.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.

REGISTERED NURSE, MEDICAL SURGICAL UNIT

Methodist University Hospital
02.2014 - 02.2016
  • Managed care from admission to discharge.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Provided health education to patients and families regarding discharge instructions and plans of care.

Education

Masters of Science - Family Nurse Practitioner

University of Memphis
Memphis, TN
12.2022

Bachelor’s of Science - Nursing

University of Memphis
Memphis, TN
12.2013

Skills

  • Clinical leadership
  • Patient safety
  • Operational management
  • Quality improvement
  • Healthcare administration
  • Electronic health records
  • Policy implementation
  • Continuous improvement
  • Regulatory compliance
  • Clinical improvement initiatives

Certification

  • RN License # R095461
  • APRN-CNP Arkansas License #223474
  • APRN- CNP Tennessee License #339983

Timeline

Nurse Practitioner

Optum In Home assessments
01.2024 - 04.2024

Clinical Practice Manager/Family Nurse Practitioner

The Little Clinic
06.2023 - Current

CLINICAL DIRECTOR

Methodist University Hospital
10.2021 - 06.2023

PATIENT CARE COORDINATOR

Methodist University Hospital
02.2016 - 10.2021

REGISTERED NURSE, MEDICAL SURGICAL UNIT

Methodist University Hospital
02.2014 - 02.2016

Bachelor’s of Science - Nursing

University of Memphis

Masters of Science - Family Nurse Practitioner

University of Memphis

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China Hayes