Christopher Hargrove
Little Rock
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Results-driven individual with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.
Overview
8
8
years of professional experience
Work History
Recruiting Manager
Staffmark
07.2022 - 01.2024
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Managed applicant tracking systems to keep recruitment processes organized.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Sourced candidates to identify and attract potential candidates for open positions.
Retail Supervisor
Best Buy
10.2021 - 07.2022
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Trained and oriented associates to maximize team performance.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%
Home Theater Supervisor
Best Buy
06.2021 - 07.2022
- Stayed up to date on new products, promotions and trends to maximize effectiveness.
- Increased numbers in all statistical categories on consistent basis.
- Strengthened team operations and drove positive results in revenue and net operating profit.
- Coached, developed and managed team of 50 sales professionals.
- Provided world-class shopping experience to every guest.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Coached, developed and managed team of 50 sales professionals
Smart Home Expert
Best Buy
04.2019 - 07.2022
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
Assistant Manager
Best Buy
03.2016 - 07.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Supervised day-to-day operations to meet performance, quality and service expectations.
Mobile Expert
Best Buy
10.2015 - 07.2022
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events
Sales Associate
Nike Factory Outlet
08.2018 - 08.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Southeast Arkansas College
Pine Bluff, AR07.2019
GED -
Southeast Arkansas College
Pine Bluff, AR06.2016
High School Diploma -
Southeast Arkansas College
Pine Bluff, AR04.2016
High School Diploma -
White Hall High School
White Hall, AR05.2014
Skills
- Financial Forecasting
- Inventory Management
- Delegation and Supervision
- Cash Handling and Reconciliation
- Staff Coaching and Training
- Reporting and Performance Analysis
- Merchandise Quality Assurance
- Computer Proficiency
- Sales Leadership
- Retail Operations
- Recruitment and Training
- Microsoft Office
- Flexible Work Schedule
- Decision Making
- Employee Training
- Strategic selling
Timeline
Recruiting Manager
Staffmark
07.2022 - 01.2024
Retail Supervisor
Best Buy
10.2021 - 07.2022
Home Theater Supervisor
Best Buy
06.2021 - 07.2022
Smart Home Expert
Best Buy
04.2019 - 07.2022
Sales Associate
Nike Factory Outlet
08.2018 - 08.2019
Assistant Manager
Best Buy
03.2016 - 07.2022
Mobile Expert
Best Buy
10.2015 - 07.2022
High School Diploma -
Southeast Arkansas College
GED -
Southeast Arkansas College
High School Diploma -
Southeast Arkansas College
High School Diploma -
White Hall High School
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