Christian Elliott
Brinkley
Summary
Dynamic and results-driven professional with extensive experience at Dollar General, excelling in store operations and customer service management. Proven track record in training and mentoring staff, enhancing team performance, and implementing promotional strategies. Skilled in inventory monitoring and cash handling, fostering a positive shopping experience while ensuring operational efficiency.
Overview
2
2
years of professional experience
Work History
Key Holder Supervisor
Dollar General
08.2025 - Current
- Supervised daily operations to ensure efficient store management and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels, conducting regular stock audits to maintain accuracy.
- Implemented visual merchandising standards to enhance product displays and drive sales.
- Assisted in loss prevention efforts by monitoring sales floor activities and implementing security measures.
- Resolved customer inquiries and complaints promptly to foster a positive shopping experience.
- Collaborated with upper management on strategic initiatives for store performance improvement.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Quality Technician
Specialty Rice
01.2024 - 08.2024
- Conducted quality inspections on incoming rice shipments to ensure compliance with specifications.
- Utilized electronic data systems for tracking product quality and maintaining records.
- Assisted in maintaining cleanliness and organization of quality control areas.
- Collaborated with production teams to address quality concerns and implement corrective actions.
- Monitored processing equipment for operational efficiency and conformance to safety standards.
- Analyzed sampling data to identify trends and recommend process improvements.
- Trained new staff on quality assurance protocols and best practices for rice handling.
- Led internal audits to assess adherence to industry regulations and company policies.
- Sampled materials and products to conduct in-depth measurements and tests.
Manager on Duty
Sonic
08.2023 - 01.2024
- Supervised daily operations, ensuring smooth workflow and adherence to company standards.
- Trained team members on service protocols and operational procedures for enhanced performance.
- Monitored inventory levels, coordinating timely replenishment to maintain stock availability.
- Implemented quality control measures, improving customer satisfaction through consistent service delivery.
- Resolved customer inquiries and complaints efficiently, fostering positive dining experiences.
- Analyzed operational processes, identifying areas for improvement to enhance efficiency and reduce waste.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
High School Diploma -
Brinkley High School
Brinkley, AR05.2022
Skills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Staff oversight
- Safety enforcement
- Team training and development
- Marketing initiatives
- Resource management
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Task delegation
- Inventory monitoring
Timeline
Key Holder Supervisor
Dollar General
08.2025 - Current
Quality Technician
Specialty Rice
01.2024 - 08.2024
Manager on Duty
Sonic
08.2023 - 01.2024
High School Diploma -
Brinkley High School