Christian Ragland

2019-current

Intake/Scheduling RN

• Serve as initial point of contact for referral sources.
• Review referrals to make sure there is appropriate documentation, billing source, and orders to provide pt with services.
• Manage and order agencies needed supplies.
• Manage agencies daily nurse scheduling, monthly on call scheduling, and weekend on call scheduling.
• Receive and resolve daily phone calls from patients, patient families, and other medical staff.

2017-2019

RN case manager

• Complete required Oasis documentation and assessment.
• Provide skilled nursing services to patients such as wound care, teaching, IV antibiotic therapy, injections, PICC/CVL care, foley and suprapubic catheter changes.
• Report patient decline, abnormal findings, or concerns in a timely manner.
• Communicate with all disciplines involved in patient care to help patient achieve stated goals for agency services

• Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
• Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
• Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
• Ordered information such as credit reports, environmental assessments, and property appraisals.
• Maintained confidentiality of sensitive client information, adhering strictly to company policies as well as federal privacy laws regulating financial institutions.
• Assembled important paperwork and disclosures for borrower.
• Communicated with customers daily to request information and complete paperwork.