Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Cracker Barrel. Proven ability to enhance guest engagement and drive sales through suggestive selling and effective team collaboration. Committed to maintaining cleanliness standards and delivering memorable dining experiences in high-volume environments.
Overview
12
12
years of professional experience
Work History
Server
Cracker Barrell
06.2025 - 10.2025
Provided exceptional customer service by promptly addressing guest inquiries and needs.
Collaborated with team members to ensure timely food delivery and customer satisfaction.
Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Assisted in training new staff on menu knowledge and service protocols.
Managed cash transactions accurately during peak hours to enhance efficiency.
Upsold daily specials and promotions, contributing to increased restaurant sales.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Cashier
Academy Sports Outdoors
02.2025 - 08.2025
Processed customer transactions accurately and efficiently using POS systems.
Assisted customers with product inquiries, enhancing overall shopping experience.
Maintained clean and organized checkout area to ensure safety and efficiency.
Collaborated with team members to manage inventory levels effectively.
Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Implemented promotional displays to attract customer attention and boost sales.
Monitored cash register for discrepancies, ensuring financial accuracy at end of shifts.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Banquet Server, Host, Busser, Concierge
President Clinton Library
03.2021 - 10.2024
Delivered exceptional service to guests during events, ensuring satisfaction and adherence to venue standards.
Assisted in setup and breakdown of banquet spaces, maintaining organization and efficiency throughout events.
Collaborated with kitchen staff to coordinate timely food delivery and presentation for event meals.
Maintained cleanliness and order of service areas, adhering to health and safety guidelines consistently.
Adapted quickly to changing event schedules, demonstrating flexibility in high-pressure environments.
Engaged with guests to address inquiries, enhancing overall dining experience through attentive service.
Implemented feedback from supervisors to improve service techniques and operational workflows effectively.
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Carried out professional service, retaining polite and friendly approach at all times.
Answered guest questions about event plans and food service choices.
Sales Associate/bookkeeping
Park Hill Jewelry
10.2019 - 03.2020
Assisted customers in selecting jewelry, enhancing overall shopping experience and satisfaction.
Maintained knowledge of product lines, ensuring accurate recommendations and informed purchases.
Processed sales transactions efficiently using point-of-sale systems, minimizing errors and wait times.
Collaborated with team members to restock merchandise, maintaining optimal inventory levels on the sales floor.
Educated clients on jewelry care and maintenance, fostering long-term customer relationships and loyalty.