CHRISTINA HOLMES
Earle
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Looking to further my career with the organization as a Claim Resolution Specialist with the Fraud Protection Services.
Overview
31
31
years of professional experience
Work History
Operations Specialist
First Horizon Bank
Memphis
2023.02 - Current
- Coordinated daily operations to enhance workflow efficiency across departments.
- Managed inventory levels and ensured timely stock replenishment processes.
- Developed and implemented training programs for new operational staff members.
- Managed daily operations to ensure efficient banking processes.
- Coordinated cross-department communication to streamline workflows.
- Oversaw transaction processing and compliance with banking regulations.
- Assisted in training new staff on operational procedures and systems.
- Analyzed operational data to identify areas for improvement.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Developed reports detailing operational performance, trends, costs, productivity.
- Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Coordinated with various departments to streamline operations and enhance workflow.
- Assisted in the management of inventory levels to optimize supply chain operations.
- Resolved operational issues promptly to minimize impact on business activities.
- Managed daily operational tasks to ensure company efficiency and productivity.
OPS VAULT TELLER SR
First Horizon Bank
Memphis
1999.09 - Current
- Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
- Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
- Checked identifying numbers or seals on bags of deposits and change shipments against receipts accompanying each bag or against listing delivered for bags, boxes or containers.
- Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
- Adhered to regulatory and company security and audit procedures.
- Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
- Used dynamic research and interpersonal skills to swiftly resolve customer issues.
- Handled over 200 customers daily and processed transactions, deposits and withdrawals.
- Verified that deposits and orders contained correct customer contents on a daily basis with 100% accuracy.
- Cultivated lasting partnerships, which led to lucrative opportunities as result of consistently following up with clients and providing exemplary service.
Census Enumerator
US Census Bureau
Chicago
2020.04 - 2020.10
- Assisted people in filling out surveys and explained items on survey forms.
- Read maps and located addresses to complete assigned forms via personal interview.
- Asked questions pertaining to name, age, religious preference and state of residency.
- Contacted people through telephone, email and in-person to obtain pertinent data.
- Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
Cashier/Lead Inventory Specialist
TA Truck Stop
Earle
1994.10 - 1999.09
- Performed scheduled inventory counts and supply audits.
- Coordinated inventory, stocking and ordering.
- Supervised daily cashier operations and ensured compliance with company policies.
- Trained new cashiers on register procedures and customer service best practices.
- Managed cash handling processes, including balancing registers at shift end.
- Participated in physical inventory counts to keep information accurate and current.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Inspected incoming materials for damage.
- Performed inventory cycle counting and identified discrepancies.
- Developed relationships with suppliers to obtain competitive prices.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Entered information into system to update status reports.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Stamped price tags on merchandise, referring to official price lists.
- Compared merchandise invoices to items actually received.
Education
High School Diploma -
Earle High School
Earle, AR05.1996
Some College (No Degree) - Banking And Financial Support Services
American Bankers Association
Some College (No Degree) -
Linkin Learning
CompTIA IFT+FCO 61 -
University of Arkansas, Fayetteville
Fayetteville, ARLevel I Real Estate Appraisal - Real Estate Development
University of Memphis
Memphis, TNSkills
- Teller training
- Reporting and auditing
- Operating procedures
- Deposit processing
- Excellent communication skills
- Currency and coin counter
- Exceptional customer service
- Active listening
- MS Office proficient
- Fedline Solutions
- IOS
- Ultipro
- Caregiver (2013-2018)
- Church Media Team (2005-2009)
- Customer service
- Team collaboration
- Data reporting
- Training development
- Operational analysis
- Cross-department communication
- Conflict resolution
- Attention to detail
- Problem solving
- Adaptability to change
- Time management
- Effective communication
- Experience in leadership
- Process documentation
- Cross-functional communication
- Human relations
- Problem-solving
- Loomis Direct
- Fedline Solutions
- Frontier
Timeline
Operations Specialist
First Horizon Bank
2023.02 - Current
Census Enumerator
US Census Bureau
2020.04 - 2020.10
OPS VAULT TELLER SR
First Horizon Bank
1999.09 - Current
Cashier/Lead Inventory Specialist
TA Truck Stop
1994.10 - 1999.09
High School Diploma -
Earle High School
Some College (No Degree) - Banking And Financial Support Services
American Bankers Association
Some College (No Degree) -
Linkin Learning
CompTIA IFT+FCO 61 -
University of Arkansas, Fayetteville
Level I Real Estate Appraisal - Real Estate Development
University of Memphis