Christopher Hand
McGehee
Summary
Dedicated Customer Service Professional providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and proactive approach to meeting customer and organizational goals. Consistently delivers high-quality results through effective teamwork and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cultivator
Natural State Medicinal
09.2024 - Current
- Improved plant growth and health by implementing proper cultivation techniques and environmental controls.
- Stayed current with industry trends through research, conferences attendance, networking events participation; applied relevant knowledge to improve operational efficiency continuously.
- Maintained detailed records of cultivation activities for accurate planning, tracking progress, and reporting purposes.
- Managed crop rotation schedules to maintain soil fertility, prevent disease buildup, and promote sustainable growing practices.
- Maintained a clean and organized work environment, ensuring compliance with safety regulations and best practices.
- Assisted in the selection of new cultivars based on desirable traits such as yield potential, disease resistance, and marketability.
- Communicated effectively with team members to build strong relationships that fostered collaboration towards shared goals within the operation.
- Collaborated with management to develop effective crop production plans based on seasonal needs and market demands.
Packaging Technician
Good Day Farms
01.2023 - 08.2024
- Demonstrated flexibility when handling multiple tasks simultaneously, prioritizing assignments based on urgency or complexity.
- Consistently exceeded performance metrics set forth by management, showcasing a dedication to excellence and continuous improvement.
- Increased accuracy by carefully monitoring inventory levels and updating records accordingly.
- Improved packaging efficiency by implementing new techniques and equipment in daily operations.
- Collaborated effectively with cross-functional teams to resolve production issues and meet customer demands.
- Conducted routine maintenance on packaging machinery to minimize downtime and extend equipment lifespan.
- Mitigated risks during transport by securely packaging products according to company standards and regulations.
- Optimized storage solutions for packaged goods, making efficient use of available space while maintaining organization throughout the facility.
- Maximized operational efficiency by consistently meeting deadlines and quotas set by management.
Insurance Agent
Bankers Life Insurance Company Of America
10.2022 - 12.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Warehouse Worker
Diamond Pet Foods
08.2020 - 07.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Sales Associate
O'Reilly Auto Parts
04.2019 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Driver Helper
UPS
11.2018 - 01.2019
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Lifted and carried packages weighing up to 50 pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
Welder Helper
War Eagle
04.2018 - 12.2018
- Fetched materials, equipment, and tools for welding professionals.
- Removed trash and excess materials to clean up work areas.
- Supported welders with precise measurements, cutting, and fitting of metal components for accurate assembly.
- Prepared welding equipment to perform advanced welding work.
- Maintained equipment in good working order.
- Ensured high-quality welds through pre-weld joint preparation, including cleaning surfaces and removing debris.
- Chipped off excess weld, slag, and spatter using hand tools.
- Kept positive attitude focused on learning new processes and techniques.
- Reduced downtime by ensuring timely maintenance and repair of welding tools and machinery.
- Upheld company standards through compliance with industry regulations, codes, and guidelines during all activities.
- Improved workplace safety by diligently following safety protocols and procedures during all tasks.
Education
GED -
McGehee High School
McGehee, AR11-2018
Skills
- Customer service
- Sales support
- Time management
- Attention to detail
- Conflict resolution
- Punctuality and reliability
- Crop management
- Environmental controls
- Equipment maintenance
- Data analysis
- Policy management
- Regulatory compliance
- Client relationship management
- Adaptability
- Excellent people skills
Certification
- Certified Insurance Agent, Bankers Life - Oct. 2022 to Dec. 2022
Accomplishments
- Certified Insurance Agent, Bankers Life - Oct. 2022 to Dec. 2022
Timeline
Cultivator
Natural State Medicinal
09.2024 - Current
Packaging Technician
Good Day Farms
01.2023 - 08.2024
Insurance Agent
Bankers Life Insurance Company Of America
10.2022 - 12.2022
Warehouse Worker
Diamond Pet Foods
08.2020 - 07.2022
Sales Associate
O'Reilly Auto Parts
04.2019 - 02.2021
Driver Helper
UPS
11.2018 - 01.2019
Welder Helper
War Eagle
04.2018 - 12.2018
GED -
McGehee High School
Similar Profiles
Ronald DickeyRonald Dickey
Inventory Tracking and Compliance Lead at Natural State MedicinalInventory Tracking and Compliance Lead at Natural State Medicinal
Leslie TusieseinaLeslie Tusieseina
Registered Nurse at Natural State Recovery CenterRegistered Nurse at Natural State Recovery Center
Ciara Pualani GanterCiara Pualani Ganter
Wildlife Biologist IV at State of Hawaii Department of Land and Natural Resources, Division of Forestry and WildlifeWildlife Biologist IV at State of Hawaii Department of Land and Natural Resources, Division of Forestry and Wildlife
Wes MurphyWes Murphy
Electrical and Instrument Technician at Clearwater PaperElectrical and Instrument Technician at Clearwater Paper
Joshua McCollumJoshua McCollum
Warehouse Associate at AmazonWarehouse Associate at Amazon