Christopher Hibbard
Jonesboro
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
31
31
years of professional experience
Work History
Self Employed Sub-contract Delivery Driver
Wal-Mart
04.2022 - Current
- Processed online orders by retrieving items from designated stores for delivery to customers.
- Delivered purchased items directly to customers in a timely manner.
- Operated independently, establishing flexible work hours to enhance productivity.
- Loaded and unloaded merchandise following company guidelines.
- Managed delivery schedules to ensure prompt service.
- Resolved customer inquiries related to deliveries professionally.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
Fleet Manager
Fedex Ground Contractor
Jonesboro
08.2018 - 04.2022
- Troubleshot issues for FedEx Corporate regarding independent contractor operations.
- Managed driver support during routes, addressing breakdowns and technical problems.
- Ensured compliance with FedEx regulations and safety protocols.
- Oversaw payroll processing and resolution of mechanical issues with tractors.
- Implemented route optimization strategies for cost savings and productivity.
- Communicated with upper management and drivers to build lasting relationships.
- Coordinated availability of tractors to match daily operational demands for seven days.
- Assisted drivers in handling accidents and onboard hours of service computer concerns.
Contracted Driver
FedEx Ground
Jonesboro
10.2006 - 08.2018
- Operated tractor locally between Jonesboro, Memphis, and Little Rock.
- Executed dedicated over-the-road transport from Memphis to Ashburn, GA, and return.
- Maintained timely deliveries on all routes with adherence to safety regulations.
- Operated delivery vehicles to transport packages efficiently and safely.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Communicated with dispatch regarding delivery status and route changes.
- Maintained accurate records of deliveries and vehicle maintenance logs.
- Assisted in training new drivers on operational procedures and safety practices.
- Collaborated with team members to enhance overall delivery efficiency.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Operations Manager
Florists' Interlink, Inc.
Paragould
02.1995 - 09.2006
- Manage all aspects of daily company operations, including collections, employee training, and addressing challenging customer service matters.
- Oversaw daily operations to ensure smooth workflow and efficiency.
- Coordinated logistics for timely delivery of floral products to customers.
- Trained and mentored staff on best practices and operational procedures.
- Developed process improvements to enhance service delivery and productivity.
- Implemented safety protocols to maintain a secure working environment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Skills
- Route optimization
- Vehicle maintenance
- Safety compliance
- Delivery scheduling
- Customer service
- Fleet management
- Effective communication
- Problem solving
- Time management
- Process improvement
- Conflict resolution
- Team collaboration
- Attention to detail
- Record keeping
- Technical troubleshooting
- Punctual and reliable
- Clear communication
- Database management
- Documentation and reporting
Timeline
Self Employed Sub-contract Delivery Driver
Wal-Mart
04.2022 - Current
Fleet Manager
Fedex Ground Contractor
08.2018 - 04.2022
Contracted Driver
FedEx Ground
10.2006 - 08.2018
Operations Manager
Florists' Interlink, Inc.
02.1995 - 09.2006