Christopher Roush
Lafe,AR
Summary
Adept Service Manager with a proven track record at Dixie Diesel, enhancing customer satisfaction and team performance through expert problem-solving and team leadership. Skilled in mechanical diagnostics and fostering positive relationships, I significantly reduced operational costs while ensuring high service standards. Committed to continuous improvement and workplace safety, I excel in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Service Manager /Shop Foreman
Dixie Diesel
05.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised service staff members to meet business goals.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
- Worked on Peterbilt, Kenworth, International, Volvo Trucks, and Caterpillar, Cummins, Detroit, and Max Force Engines.
- I have also worked on manual and automatic transmissions, along with differentials.
- I have also worked on conventional brakes, along with disc brakes, and Wabco ABS systems.
Driver/Mechanic
Roadrunner Transportation
06.2020 - 02.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Lead Mechanic
Premier Commodities
01.2017 - 05.2020
- Performed routine and scheduled maintenance services.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Improved team productivity through effective delegation of tasks and clear communication among mechanics.
- Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.
Owner/Operator Truck Driver
CRS Transportation
06.2014 - 12.2016
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed preventive maintenance and mechanical repairs on vehicles.
Education
Ged -
Cotton Bowl BollTech
Paragould, AR06.2002
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Trustworthy and honest
- Workplace safety
- Crew leadership
- Service scheduling
- Work Planning and Prioritization
- Technical troubleshooting
- Estimating and quoting
- Continuous improvement
- Cost estimates
- Quality control
- Technical support
- Preventive Maintenance
- Mechanical diagnostics
Timeline
Service Manager /Shop Foreman
Dixie Diesel
05.2022 - Current
Driver/Mechanic
Roadrunner Transportation
06.2020 - 02.2022
Lead Mechanic
Premier Commodities
01.2017 - 05.2020
Owner/Operator Truck Driver
CRS Transportation
06.2014 - 12.2016
Ged -
Cotton Bowl BollTech
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