Christopher Whitaker
Fort Smith
Summary
Professional with extensive experience in specialized roles, bringing valuable insights and practical expertise. Recognized for fostering team collaboration and consistently achieving objectives. Reliable and adaptable, with strong problem-solving and analytical skills.
Overview
16
16
years of professional experience
Work History
Sr. Specialist Benefit Verification & Authorizations/New Hire Trainer
CHS Shared Services Center
Fort Smith, AR
07.2016 - Current
- Assisted benefit and authorizations teams in all markets.
- Verified patient benefits and secured authorizations among client facilities to facilitate timely care.
- Trained new hires over 12 weeks, ensuring successful integration and completion of training records.
OJT Coach and Customer Service Representative
Sykes Enterprises
Fort Smith, AR
11.2015 - 07.2016
- Resolved customer account inquiries by phone.
- Collaborated with supervisors and peers to resolve customer issues efficiently.
- Trained new representatives on workstation setup and phone techniques to ensure effective customer interactions.
Residential Structural and Foundation Designer/Drafter
DTS Engineering
The Woodlands, TX
04.2013 - 08.2015
- Designed foundation drawings for residential homes ranging from 2,000 to 12,000 sq. ft.
- Drafted structural drawings in AutoCAD based on engineer specifications.
- Executed a total of 80 projects for clients in Houston and surrounding areas. for clients across Houston and surrounding areas.
AutoCAD Designer/Drafter
MAHG Architecture
02.2010 - 10.2011
- Supported project architects in designing and drafting renovation and new construction projects using AutoCAD, contributing to project success.
- Collaborated with city officials and clients to ensure adherence to city ordinances and codes, facilitating smooth project approvals.
- Coordinated with engineers and consultants to deliver timely and precise drawings for final inspection, enhancing project delivery efficiency.
Education
BA - Homeland Security
American Public University
Charlestown, WV05-2014
Certificate of Completion - Leadership
CHS Shared Services Center
Fort Smith, AR11-2021
Career Certificate - AutoCAD Drafting and Design
Penn Foster Career School
Scranton, PA01-2000
Skills
- Benefit verification specialist
- Training and mentoring
- Market and system knowledge
- Regulatory compliance
- Data analysis
- Compliance management
- Workflow improvement
Accomplishments
American Public University, Dean's List
Epsilon Pi Phi National Honor Society (Emergency Management and Homeland Security
Community Health Systems Vision Council, 2020 & 2021
Timeline
Sr. Specialist Benefit Verification & Authorizations/New Hire Trainer
CHS Shared Services Center
07.2016 - Current
OJT Coach and Customer Service Representative
Sykes Enterprises
11.2015 - 07.2016
Residential Structural and Foundation Designer/Drafter
DTS Engineering
04.2013 - 08.2015
AutoCAD Designer/Drafter
MAHG Architecture
02.2010 - 10.2011
Career Certificate - AutoCAD Drafting and Design
Penn Foster Career School
BA - Homeland Security
American Public University
Certificate of Completion - Leadership
CHS Shared Services Center
Awards
American Public University, Dean’s List, Epsilon Pi Phi National Honor Society (Emergency Management and Homeland Security), CHS Shared Services Center Vision Council, 2020 & 2021