Christy Garretson
Cabot
Summary
Dynamic customer service professional with extensive experience at Centennial Bank, adept at problem resolution and data entry. Proven track record in enhancing customer satisfaction and streamlining processes. Skilled in multitasking and maintaining product knowledge, consistently delivering efficient service and training team members to excel in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Centennial Bank
07.2023 - Current
- Managed account updates and transactions, ensuring accuracy and compliance with banking regulations.
- Developed solutions to common customer issues, streamlining response processes for increased efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Educated customers about billing, payment processing and support policies and procedures.
Universal Banker
Home Bank
02.2017 - 08.2022
- Facilitated customer transactions, ensuring accuracy and efficiency in service delivery.
- Assisted clients with account inquiries, providing prompt and knowledgeable responses.
- Processed loan applications, verifying documentation for compliance with regulations.
- Collaborated with team members to streamline operational workflows and enhance customer satisfaction.
- Managed cash handling procedures, maintaining security and accountability in all transactions.
- Trained new staff on banking systems and customer service best practices, promoting a cohesive team environment.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
Senior Game Advisor
Gamestop
06.2013 - 02.2015
- Guided customers in game selection, enhancing their overall shopping experience.
- Trained and mentored junior staff on product knowledge and customer service best practices.
- Developed and implemented promotional strategies to increase sales of new titles.
- Analyzed inventory levels, ensuring optimal stock for high-demand gaming products.
- Supervised daily operations, ensuring team efficiency and adherence to store policies.
- Handled the opening/closing of the store.
- Managing cash vault and bank deposits
Education
Certificate - Nursing Assistant
Central Louisiana Technical Community College
Ferriday, LANo Degree - General Studies
Angelina College
Lufkin, TXSkills
- Customer service
- Data entry
- Call center experience
- Problem resolution
- Product knowledge
- Time management
- Multitasking and organization
Timeline
Customer Care Representative
Centennial Bank
07.2023 - Current
Universal Banker
Home Bank
02.2017 - 08.2022
Senior Game Advisor
Gamestop
06.2013 - 02.2015
Certificate - Nursing Assistant
Central Louisiana Technical Community College
No Degree - General Studies
Angelina College