Chynna Brown
Hot Springs National Park
Summary
Compassionate Youth Care Worker with over 2 years of experience creating safe environments for youth. Developed and implemented life skills programs and provided crisis intervention and behavioral support. Experienced in office management, accounting, and vendor negotiations, demonstrating strong organizational and leadership skills. Committed to fostering collaboration and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Connectiv
Memphis
01.2026 - 04.2026
- Implemented scheduling tools to optimize team workload and resource allocation.
- Resolved scheduling conflicts through effective collaboration with team members.
- Collaborated with team members to identify and implement process improvements.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Developed and maintained planning documents to facilitate project execution.
- Verified all documents were completed accurately before submission.
Customer Service Representative
Ansafone Communications
Memphis
01.2025 - 07.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer inquiries through phone and email communication.
- Delivered timely resolutions to customer complaints, enhancing overall service quality.
- Resolved escalated complaints to restore customer trust and satisfaction.
- Documented customer interactions in the CRM system accurately.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed feedback processes to improve customer satisfaction initiatives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Lead Manager
Krystal's Restaurant
Jackson
05.2024 - 09.2024
- Supervised daily operations, enhancing service quality and customer satisfaction.
- Trained and mentored team members on food safety and service protocols, ensuring compliance and enhancing team competency.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Enforced health and safety regulations to ensure a safe working environment.
- Addressed any issues or concerns raised by staff during shifts.
- Reinforced rules, promoting accountability and high performance among team members.
- Inspected equipment before use to ensure it was functioning properly.
- Enforced company policies and procedures in a consistent manner.
Youth Care Worker
Consolidated Youth Services
11.2022 - 11.2023
- Provided crisis intervention and support to youth and families
- Facilitated therapeutic groups addressing social and emotional issues, fostering youth engagement and connection
- Assisted in developing and implementing behavior management plans for youth
- Conducted assessments to identify youth needs and strengths, informing tailored support strategies
- Developed and implemented activities to integrate youth into the community
- Supported daily living activities, including meal preparation, hygiene, and laundry, to enhance youth independence
- Developed life skills activities for youth to enhance independence
Security Officer
Blackstone Security
07.2022 - 10.2023
- Inspected suspicious activity and monitored premises for criminal acts and rule violations to maintain safety standards
- Patrolled assigned areas to deter theft, vandalism, and criminal activities
- Performed standing and foot patrols in all areas and interior and exterior checks
- Ensured that all visitors, volunteers, contractors and employees all had visible badges and received the proper escort to all property locations
- Welcomed guests professionally and courteously to create a safe and inviting atmosphere
Call Center Representative
NEA Baptist Hospital
10.2021 - 04.2022
- Delivered exceptional customer service to over 500 clients, resolving inquiries in a timely and professional manner
- Handled customer inquiries in a professional and courteous manner
- Ensured customer satisfaction by providing helpful and accurate information
- Effectively communicated with customers to resolve their issues
- Collaborated with departments to address and fulfill customer needs
- Achieved high accuracy and efficiency in data entry tasks
- Contributed to development of customer service policies and procedures
Front Desk Receptionist
Bono Family Medical
01.2021 - 04.2021
- Managed office supply inventory, ensuring availability of essential items for daily operations
- Responded to emails and inquiries promptly, enhancing communication and service efficiency
- Maintained records of visitors and issued visitor badges
- Answered incoming calls and directed them to the appropriate personnel
- Managed multiple phone lines and provided customer service
- Scheduled appointments and maintained calendar for staff
- Updated office databases with new information and contact details
- Entered data into computer systems and databases
Customer Service Representative
Teleflora
11.2019 - 12.2020
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner
- Responded to customer inquiries in a timely and professional manner
- Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions
- Assisted customers in navigating the company website and placing orders online, troubleshooting any technical issues
- Guided customers through product returns and refunds to ensure a smooth resolution process.
- Maintained professional relationships with client contacts to ensure top-notch customer service
- Created Microsoft Excel spreadsheets to track customer data and streamline reconciliation processes.
- Oversaw client requirements and guidelines to facilitate smooth operations.
- Developed customer service policies and procedures
Education
High School Diploma - Medical office support
Benjamin L Hooks Job Corp
Memphis, TN07-2014
Skills
- Planning and Scheduling
- Appointment Setting
- Data Tracking
- Customer Service
- Complaint Handling
- Customer Care
- Phone Operations
- Activity Planning
- Office Administration
- Issue Resolution
- Problem Solving
- Problem Analysis
- Team collaboration
- Conflict resolution
- Conflict Management
- Stress Management
- Communication Management
- Attention to detail
- Training Support
- CRM
- Problem solving
Languages
English, Native/ Bilingual (5 out of 5)
Languages
English
Professional
Timeline
Scheduling Coordinator
Connectiv
01.2026 - 04.2026
Customer Service Representative
Ansafone Communications
01.2025 - 07.2025
Shift Lead Manager
Krystal's Restaurant
05.2024 - 09.2024
Youth Care Worker
Consolidated Youth Services
11.2022 - 11.2023
Security Officer
Blackstone Security
07.2022 - 10.2023
Call Center Representative
NEA Baptist Hospital
10.2021 - 04.2022
Front Desk Receptionist
Bono Family Medical
01.2021 - 04.2021
Customer Service Representative
Teleflora
11.2019 - 12.2020
High School Diploma - Medical office support
Benjamin L Hooks Job Corp