Cindi Taylor
Bauxite
Summary
Dynamic professional with extensive experience in customer service and account management at SCA Pharmaceuticals. Proven track record in complaint resolution and team leadership, enhancing customer satisfaction through effective communication and process improvement. Skilled in regulatory compliance and project management, consistently driving operational excellence and fostering positive vendor relations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Account Coordinator
SCA Pharmaceuticals
Little Rock
09.2018 - Current
- Responding to customers in a timely manner
- Monitoring and resolving customer complaints
- Updating orders
- Following up on all calls and emails
- Helping sales of overstock items
- Ensured compliance with industry regulations and company policies across client accounts.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Director
Childcare NetworkDirector
Benton
04.2013 - 09.2018
- Weekly billing
- Budgeting
- Buying supplies and equipment
- Marketing
- Staffing
- Training
- Budgets
- Hiring
- Maintaining staff and child records
- State records and papers
- Collections
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Implemented successful business strategies to increase revenue and target new markets.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Developed policies and procedures to ensure compliance with corporate standards.
Pharmacy Technician/Chemical Compounder
Baptist Health Medical Center
Little Rock
06.2016 - 02.2017
- Compounding
- Med messages
- Answering phones
- Unit inspections
- Inventory
- Managing out-of-date medications
- Deliveries
- Managed filing of prescriptions, both electronically and manually.
Sales Associate
Wal Mart No.
Malvern
05.2011 - 04.2013
- Sales Associate
- Trained new team members in cash register operation, stock procedures, and customer services.
- Handled returns and exchanges according to company policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled customer complaints in a professional manner.
Director of Owner Services
Kountry Kids Daycare
Benton
03.2002 - 07.2011
- Manager/Director
- Scheduling
- Payroll
- Billing
- Childcare
- Licensing
- Ordering
- Bookkeeping
- Created a system for tracking customer inquiries from initial contact through resolution.
- Collaborated with stakeholders across various departments on initiatives related to improving the overall customer experience.
- Performed root cause analysis on recurring customer issues to minimize future occurrences.
- Developed reports on owner services performance metrics for senior management review.
Medical Assistant
Benton Womens Clinic
Benton
05.2009 - 05.2011
- Filing
- Charting
- Patient calls
- Blood draws
- Prescriptions
- Assisting doctors with labs and testing
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Handled general office duties to support administrative staff during peak hours.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
Childcare - Childcare
National Park Community College
Hot Springs, AR05-2004
Cert Pharmacy Tech - Pharmacy
UALR
01-1996
High School Diploma -
Benton
Benton, AR05-1985
Some College (No Degree) -
Henderson State University
Arkadelphia, ARSkills
- Customer service
- Order management
- Complaint resolution
- Data entry
- Budget management
- Regulatory compliance
- Inventory management
- Problem solving
- Time management
- Communication skills
- Inventory control
- Account oversight
- Organizational skills
- Account management
- Handling complaints
- Documentation and recordkeeping
- Written communication
- Office management
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Staff management
- Active listening
- Multitasking capacity
- Quality control
- Interpersonal communication
- New hire orientation
- Workflow planning
- Process improvement
- Bookkeeping
- Continuous improvement
- Adaptability and flexibility
Certification
- CDA
References
References available upon request.
Timeline
Account Coordinator
SCA Pharmaceuticals
09.2018 - Current
Pharmacy Technician/Chemical Compounder
Baptist Health Medical Center
06.2016 - 02.2017
Director
Childcare NetworkDirector
04.2013 - 09.2018
Sales Associate
Wal Mart No.
05.2011 - 04.2013
Medical Assistant
Benton Womens Clinic
05.2009 - 05.2011
Director of Owner Services
Kountry Kids Daycare
03.2002 - 07.2011
Childcare - Childcare
National Park Community College
Cert Pharmacy Tech - Pharmacy
UALR
High School Diploma -
Benton
Some College (No Degree) -
Henderson State University
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