Cindy Grimes
Gentry
Summary
Self-motivated professional with outstanding oral and written communication skills. Highly knowledgeable in computer software development. Experience performing quality assurance testing and consultative services for customers.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Quality Assurance Analyst
Simmons Foods
Gentry
09.2023 - 03.2025
- Conducted quality inspections on raw materials and finished products.
- Developed and maintained testing protocols for food safety compliance.
- Collaborated with production teams to identify quality issues promptly.
- Documented findings and recommended improvements for quality processes.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Communicated regularly with management to discuss quality trends.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
Manager/Food Server
Miss marys
Gentry
11.2015 - 09.2023
- Oversaw daily operations to ensure efficiency and high-quality service.
- Managed team schedules to optimize staffing levels and workflow.
- Facilitated training sessions to enhance employee skills and productivity.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Led team meetings to communicate goals, updates, and best practices.
- Collaborated with upper management on strategic planning for business growth.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Certificate - Business Administration
Indian Capital Vo-tech
Tahlequah, OK 08.1999 - 05.2000
Skills
- Quality inspections
- Food safety compliance
- Testing protocols
- Workflow optimization
- Data analysis
- Process improvement
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Leadership skills
- Conflict resolution
Timeline
Quality Assurance Analyst
Simmons Foods
09.2023 - 03.2025
Manager/Food Server
Miss marys
11.2015 - 09.2023
Certificate - Business Administration
Indian Capital Vo-tech
08.1999 - 05.2000