Ka Eun (Cindy) Kim
Littlerock
Summary
I have been managing the implementation process of up to fifty school districts at once, guiding them through the process of building customized websites and mobile apps, along with a two-way communication tool. As the client’s project manager, I have been able to help them successfully launch their new platform within sixty days. Serving as their primary contact, I delivered personalized training sessions on the company’s product, which led to clients feeling comfortable and confident in utilizing the new tools. My experience here has equipped me with the ability to be flexible to meet the diverse needs of the clients. Through proactive communication, I was able to build rapport and trust-based relationships.
Overview
4
4
years of professional experience
Work History
Client Implementation Representative
Apptegy
02.2023 - Current
- Manage the implementation process with continuous follow-up and check-ins for a successful launch
- Onboarded over 200 clients
- Train clients to utilize the company’s product to its fullest potential
- Partner with internal teams to achieve client satisfaction
- Enhance client relationships by providing one-on-one support
- Participate in one to two client support shifts a week, handling a consistent caseload of five clients, with a response time of under two minutes
- Utilize Salesforce, Asana, and Jira to track client interactions
- Streamline and improve operations by troubleshooting system issues
- Meet with client for strategy sessions to maximize product adoption within their team
Executive Team Leader - Guest Experience
Target
01.2022 - 02.2023
- Comepleted an eight month executive team lead internship at Target prior to taking on the executive team lead position.
- Effectively lead team leaders and the team through follow-up and accountability
- Interviewed and hired new team members by seeking out new talent that can bring value to the business
- Demonstrated the ability to build and sustain a strong team that takes pride in our diverse and inclusive culture
- Acquired to ability to pivot the plan to the needs of the business
- Strategize a plan in partnership with team leaders based on the monthly business workload and guest traffic
- Ended the fiscal year of 2022 as number one in guest experience for the district
- Managed payroll by reallocating resources and driving efficiency
Education
BBA - Marketing
University of Central Arkansas
Conway, AR12-2021
Skills
- Excel
- Salesforce
- Asana
- Jira
- Time Management
- Communication
- Problem-Solving
- Client relationship building
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Client Implementation Representative
Apptegy
02.2023 - Current
Executive Team Leader - Guest Experience
Target
01.2022 - 02.2023
BBA - Marketing
University of Central Arkansas