Cindy Maraboli
Centerton
Summary
Dedicated and results-driven professional with over a decade of experience across customer experience, operations, and business relationship management in industries including logistics, finance, hospitality, and public administration. Proven ability to enhance operational efficiency, drive customer satisfaction, and optimize business processes through data-driven decision-making and strategic problem-solving. Strong background in customer service management, account relationship management, and process improvement, with expertise in financial services, supply chain operations, and public sector administration. Adept at building trusting relationships, leading teams, and implementing initiatives that improve workflow efficiency, increase customer retention, and support organizational growth. Recognized for academic excellence and leadership, earning multiple honors and awards while actively contributing to community engagement and professional development initiatives. Passionate about continuous learning, professional growth, and making a meaningful impact in every role.
Overview
14
14
years of professional experience
Work History
Customer Experience Representative – ICS
J.B. Hunt Transport Services, Inc.
10.2024 - Current
- Manage customer interactions and serve as the primary point of contact for J.B. Hunt’s eCommerce and ICS operations.
- Handle customer inquiries, track shipments, and resolve service-related concerns to ensure a seamless logistics experience.
- Oversee freight movements, coordinate deliveries, and address delays to maintain on-time performance.
- Assist in managing online freight booking systems and digital logistics platforms to enhance customer accessibility and efficiency.
- Identify process improvement opportunities and implement solutions to drive efficiency and customer satisfaction.
- Ensure compliance with company policies and industry regulations for all transactions and communications.
- Contributed to the overall success and reputation of the Emergency Road Service team by consistently demonstrating exceptional dispatching skills and outstanding customer support.
Account Relationship Manager and Business Owner Specialist
Bank of America
09.2021 - 08.2024
- Managed and nurtured a diverse portfolio of business and personal banking clients, fostering strong relationships through tailored financial solutions.
- Served as a trusted financial advisor to business owners, providing strategic insights on cash flow management, lending options, and risk management.
- Delivered customized financial solutions by analyzing client needs and cross-selling appropriate products.
- Led sales initiatives, exceeding performance goals and driving revenue growth through targeted outreach.
- Utilized data analytics and digital tools to track client trends, anticipate needs, and develop proactive financial strategies.
Customer Experience Specialist II – Logistics
Transplace
01.2020 - 09.2021
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Program Coordinator II
Community Impact at Columbia University
01.2018 - 12.2019
- Managed and coordinated educational programs for community members, including ESL and High School Equivalency (TASC/GED) courses.
- Oversaw student enrollment, class placement, and scheduling for approximately 400 students.
- Developed training materials and facilitated orientation sessions for new instructors.
- Implemented process improvements that increased office productivity and efficiency.
Night Auditor & Guest Services Lead
La Quinta Inn & Suites
01.2011 - 01.2018
- Managed nightly hotel operations, guest check-ins, reservations, and financial reconciliation.
- Implemented operational improvements that reduced front-desk wait times and enhanced guest satisfaction.
- Collaborated with management to analyze performance trends and contribute to revenue growth.
Education
Bachelor's Degree - Comparative Ethnic Studies Minor in Business
Columbia University
01.2019
Associate of Arts and Sciences (AAS) - Criminal Justice and Corrections
Nassau Community College
01.2015
Skills
- Retention management
- Experience optimization
- Conflict resolution
- Customer relationship management
- Logistics analysis
- Shipment coordinating
- Logistics software proficiency
- Carrier negotiation
- Ecommerce platform knowledge
Timeline
Customer Experience Representative – ICS
J.B. Hunt Transport Services, Inc.
10.2024 - Current
Account Relationship Manager and Business Owner Specialist
Bank of America
09.2021 - 08.2024
Customer Experience Specialist II – Logistics
Transplace
01.2020 - 09.2021
Program Coordinator II
Community Impact at Columbia University
01.2018 - 12.2019
Night Auditor & Guest Services Lead
La Quinta Inn & Suites
01.2011 - 01.2018
Associate of Arts and Sciences (AAS) - Criminal Justice and Corrections
Nassau Community College
Bachelor's Degree - Comparative Ethnic Studies Minor in Business
Columbia University
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