Summary
Overview
Work History
Skills
Languages
Software
Timeline
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Clara Drewry

Russellville,AR

Summary

Quality Assurance professional with comprehensive experience in ensuring product quality and compliance with industry standards. Demonstrates strong analytical skills and methodical approach to identifying and resolving issues. Adept at collaborating with cross-functional teams to achieve optimal results and adapt to evolving project needs. Highly reliable with expertise in software testing, process improvement, and risk management.

Overview

21
21
years of professional experience

Work History

Quality Assurance Analyst

Asurion
06.2018 - 07.2025
  • Collaborated with cross-functional teams to analyze requirements and optimize testing processes.
  • Played key role in successful launch of multiple high-stakes projects by prioritizing critical test areas and resource allocation.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Implemented automated testing tools to enhance efficiency and reduce manual effort.
  • Led root cause analysis sessions to address recurring issues and improve product reliability.
  • Mentored and coached team members on QA topics and strategies.
  • Reported progress, test metrics and results to project stakeholders.
  • Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations, for stakeholder review.

Department Supervisor

Phoneware Inc.
03.2017 - 04.2018
  • Oversaw daily operations, ensuring compliance with safety regulations and company policies.
  • Developed training programs to enhance team performance and operational efficiency.
  • Analyzed performance data to identify trends and recommend strategic adjustments.
  • Mentored junior staff, fostering professional development and enhancing team capabilities.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Managed team of 25 employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.

Call Center Trainer

FIS
12.2013 - 11.2016
  • Facilitated ongoing training sessions to improve agent performance and ensure adherence to company policies.
  • Conducted regular assessments and evaluations of trainees to track learning progress and make necessary adjustments.
  • Partnered with quality assurance teams to align training content with industry best practices and compliance standards.
  • Achieved higher trainee retention rates through continuous feedback and coaching sessions.
  • Developed and implemented training programs for new call center agents, enhancing operational knowledge and customer service skills.

Office Manager

Sacramento Unified School District
09.2004 - 09.2013
  • Managed daily office operations, ensuring smooth functioning of administrative tasks.
  • Coordinated communication between school staff, and parents.
  • Led initiatives to enhance workplace safety protocols, promoting a secure environment for staff and students.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Developed and implemented efficient filing systems using electronic management tools to improve document retrieval.
  • Oversaw budgeting and resource allocation for office supplies, optimizing expenditure without compromising quality.

Skills

  • Quality assurance
  • Quality processes
  • Data analysis
  • Mentoring and training
  • Process implementation
  • Project management
  • Training and onboarding
  • Quality assurance controls
  • Collaboration and communication
  • Group presentations
  • Report analysis

Languages

Spanish
Native or Bilingual

Software

Microsoft Office

Zoom

PowerBI

Timeline

Quality Assurance Analyst

Asurion
06.2018 - 07.2025

Department Supervisor

Phoneware Inc.
03.2017 - 04.2018

Call Center Trainer

FIS
12.2013 - 11.2016

Office Manager

Sacramento Unified School District
09.2004 - 09.2013

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Clara Drewry