Summary

Overview

Work History

Education

Skills

Languages

Timeline

Clarisa Ortiz

Rogers

Summary

Proven leader and effective decision-maker, I enhanced customer satisfaction and streamlined operations at Diego's Mexican Food & Tequila Bar. By fostering team cohesion and spearheading training, I improved service quality and efficiency. Skilled in customer service and money handling, I significantly reduced cash discrepancies, demonstrating a commitment to excellence and a positive work environment.

Overview

3

3

years of professional experience

Work History

Assistant Manager

Diegos Mexican Food & Tequila Bar

07.2022 - Current

Addressed service gaps with targeted initiatives to exceed customer expectations.
Identified inefficiencies to propose actionable improvements for overall workflow.
Established open lines of communication with team for feedback and suggestions.
Developed contingency plans with team to address potential disruptions.
Cultivated cohesive team environment by providing clear direction and support.
Led training initiatives, enhancing employee skills and confidence.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

GED -

Rogers Heritage High School

Rogers AR

05-2023

Skills

Customer service
Money handling
Team leadership

Decision-making
Customer relations

Languages

Spanish

Timeline

Assistant Manager

Diegos Mexican Food & Tequila Bar

07.2022 - Current

GED -

Rogers Heritage High School