Clarissa Seals
Russellville
Summary
Dynamic Sales and Customer Success Specialist with a proven track record at Prime Marketing INC, excelling in customer onboarding and conflict resolution. Expert in Agile methodologies and cross-functional coordination, driving process improvements and enhancing customer experiences. Adept at leveraging CRM software to support sales initiatives and foster team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales / Customer Success Specialist
Prime Marketing INC
02.2023 - Current
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Helped team implement successful sales strategies for complex engineering projects.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Agile Consultant / Equity Education Trainee
Tradera INC
01.2020 - 01.2023
- Partnered with elite equity educators and project teams to implement Agile principles in financial trading environments.
- Collaborated remotely using Slack, Zoom, and Trello to coordinate trading education sessions and manage learning backlog.
- Participated in Agile ceremonies and workshops, contributing to iterative learning models and performance metrics.
- Supported knowledge transfer and mentorship in applying Agile thinking to equity and commodities trading.
Team Lead / Project Coordinator – Single Sight Pro
NTT Data Services / Exela Technologies
12.2018 - 07.2019
- Led cross-functional collaboration for USPS mail and delivery logistics using Agile methods in a hybrid environment.
- Facilitated team communications via Skype for Business and email, coordinating task flow and progress tracking.
- Assisted in backlog refinement, task assignment, and sprint reporting with project stakeholders.
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Service Liaison
Santander Consumer USA / Exela Technologies
07.2016 - 12.2018
- Resolved complex customer issues and facilitated multi-department collaboration to enhance customer experience.
- Contributed to process improvement initiatives and tracked metrics for service efficiency and defect resolution.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Russellville High School
Russellville, AR01-2005
Skills
- Customer onboarding
- Customer segmentation
- CRM software
- Sales support
- Cross-functional coordination
- Team facilitation
- Remote Collaboration
- Conflict Resolution
- Microsoft Teams
- Presentation skills
- Development team trainings
- Project management
- Agile best practices
- Sprint planning
Certification
Certified ScrumMaster® (CSM) – theknowledgeacademy, 2025
Timeline
Sales / Customer Success Specialist
Prime Marketing INC
02.2023 - Current
Agile Consultant / Equity Education Trainee
Tradera INC
01.2020 - 01.2023
Team Lead / Project Coordinator – Single Sight Pro
NTT Data Services / Exela Technologies
12.2018 - 07.2019
Customer Service Liaison
Santander Consumer USA / Exela Technologies
07.2016 - 12.2018
High School Diploma -
Russellville High School
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