Classie K. Davis

• Sorting deliveries and ensuring they are properly routed.
• Loading parcels into FedEx ground vehicles.
• Always Adhering to safe package handling practices
• Scanning parcels to ensure they are appropriately tracked.
• Working with management to resolve any safety-related issues.
• Working in team setting to accomplish company expectations using C.L.A.S.P
• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.

• Support the FedEx Ground Safety Above All Culture and manages specific day-to-day operations
• Manage position and assign staff within a station or hub.
• Responsible for ensuring safe and efficient package sortation through the management of Package Handlers.
• Manage administrative employees and functions to ensure administrative processes are compliant with FedEx Ground policies, procedures, and governmental regulations.
• Approachable to the daily needs and questions of all employees
• Plan daily actions of employees to ensure operation goals are exceeded.
• Maintain operation records, such as load rates, dock load control sheets, and safety documents.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Analyzed and reported on key performance metrics to senior management.
• Trained and guided team members to maintain high productivity and performance metrics.

• Provided youth with support and guidance through life skills programs.
• Provided educational programs focused on improving youth’s overall academic achievements.
• Assisted youth with homework and enhanced academic performance.
• Maintained filing system on all youth and accurate records of timesheets for payroll.
• Helped with filing paperwork assessments, observations, and anecdotal notes.
• Provided information to program director for monthly programming.
• Oversaw all program activities and provided meals/snacks.
• Provided a clean and safe environment for youth.
• Served as a mentor by providing a positive and professional example.
• Transported youth from school to the Audubon center, as well as field trips and community service.
• Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
• Improved site safety by conducting regular inspections and implementing necessary corrective actions.
• Recruited volunteers to assist with fundraising and community outreach.
• Fostered collaborative work environment, leading to successful completion of numerous projects within tight deadlines.
• Monitored and controlled event expenditures to meet budgets.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
• Scheduled staff and volunteers to cover all necessary duties during planned events.

• Controlled the sales floor and ensured that we are providing legendary customer service to all members.
• Inspired and excited my team, motivating to increased sales and ensured efficiency.
• Responsible for opening/closing of the Country Club paperwork and unloading inventory.
• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
• Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
• Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
• Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Supervised food presentation and plating to enhance visual appeal.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Monitored food preparation, production, and plating for quality control.

• Completed all cleaning, stocking, and organizing tasks in assigned sales area.
• Greeted customers in a timely fashion while quickly determining their needs.
• Worked in a team environment to promote consistent workflow.
• Greeted customers entering store and responded promptly to customer needs.

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• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Learned duties for various positions and provided backup at key times.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

• Maintained high standards of service during high-volume, fast paced operations.
• Maintain a trusting and optimistic relationship with co-workers/management.
• Completed CARMELS real estate input training.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.

• Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
• Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
• Addressed patient concerns and provided support to vulnerable demographics.
• Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
• Promoted access to healthcare services for underprivileged populations through community outreach efforts.
• Led outreach activities to target specific demographics and promote health initiatives.
• Counseled patients on health-related topics and lifestyle changes for improved well-being.
• Collaborated with external organizations to coordinate health and social services.
• Helped vulnerable individuals navigate complex healthcare system.
• Strengthened relationships with local organizations, fostering partnerships to address pressing community health issues.
• Developed educational materials tailored to specific population needs, ensuring clarity and relevance for maximum impact on public health initiatives.
• Conducted home visits for elderly and disabled clients to monitor health status and ensure adherence to prescribed treatment plans.
• Supported families in navigating healthcare systems, improving their ability to obtain necessary medical care and social services.
• Monitored health trends and outbreaks in community, contributing to timely and effective public health responses.
• Enhanced community health awareness by organizing and leading informative workshops on preventive care and healthy living practices.

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Managed a high volume of calls, directing guests to appropriate departments and services.
• Maintained a clean and organized front desk area, creating a welcoming environment for guests.
• Monitored security cameras to maintain safety and security of guests and hotel.
• Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
• Completed late check-ins and directed guests to rooms and facilities.
• Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
• Supported event planning efforts by coordinating room bookings and accommodations for large groups.
• Resolved service-related problems and documented actions in system.
• Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.