Clifford Miner
Fayetteville
Summary
Dynamic Sales Consultant Manager with proven expertise in team management, customer engagement, and process optimization. Committed to enhancing sales performance through effective training programs and strategic data analysis.
Overview
9
9
years of professional experience
Work History
Sales Consultant Manager
Crain Automotive Group
Fayetteville
06.2022 - Current
- Managed sales team to enhance customer engagement and satisfaction.
- Developed training programs for new sales consultants and ongoing staff development.
- Collaborated with marketing to implement promotional strategies and events.
- Analyzed market trends to identify opportunities for growth and improvement.
- Oversaw inventory management to ensure optimal product availability for customers.
- Facilitated communication between departments to streamline sales processes.
- Implemented customer relationship management tools to improve client interactions.
- Coached individual members of the Sales Team on their approach to selling products and services in order to maximize revenue potential from each sale.
- Conducted regular performance reviews for sales consultants and provided feedback for improvement.
- Implemented processes that improved efficiency of the Sales Team's workflow.
- Utilized CRM software to track leads generated by marketing campaigns and analyze effectiveness of those campaigns.
- Worked closely with other departments throughout the organization to ensure efficient operations.
- Analyzed past sales data to identify trends and make recommendations regarding potential new products or services.
Administrative Assistant
South Arkansas Community College
El Dorado
05.2019 - 01.2021
- Assisted with student inquiries and provided information on college services.
- Maintained accurate records and files for administrative processes.
- Implemented efficient filing systems to enhance document retrieval speed.
- Collaborated with departments to ensure smooth communication and workflow.
- Managed office supplies inventory and coordinated procurement processes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Conducted research on various topics as requested by management.
- Developed and maintained filing systems for confidential documents and records.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Transportation Dispatcher
T&W Logistics
Houston
07.2016 - 03.2018
- Coordinated transportation schedules for efficient delivery and pickup of shipments.
- Communicated with drivers to ensure timely arrivals and departures at locations.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Assisted with route planning to optimize fuel efficiency and delivery times.
- Documented shipment details and maintained accurate records in logistics software.
- Resolved scheduling conflicts by collaborating with team members and drivers.
- Effectively resolved complaints by working closely with customers.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
- Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
- Provided support to drivers in regards to directions, paperwork.
- Tracked all shipments using GPS technology in order to provide real-time updates.
- Ensured compliance with Federal Motor Carrier Safety Regulations.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Monitored drivers' progress and updated customers on their shipment status.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Responded to customer messages in regards to delivery issues.
- Verified that all required documents were received prior to dispatch.
Education
High School Diploma -
Henderson State University
Arkadelphia, AR05-2015
Skills
- Sales team leadership
- Customer relationship management
- Performance assessment
- Training design
- Market research
- Strategic planning
References
References available upon request.
Timeline
Sales Consultant Manager
Crain Automotive Group
06.2022 - Current
Administrative Assistant
South Arkansas Community College
05.2019 - 01.2021
Transportation Dispatcher
T&W Logistics
07.2016 - 03.2018
High School Diploma -
Henderson State University