Detail-oriented Network Analyst with strong skills in network troubleshooting, end user support, and performance analysis. Proven ability to implement security protocols and optimize network functionality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Analyst
Air Force National Guard
Fort Smith, AR
08.2023 - Current
Analyzed network performance and identified areas for improvement to enhance operational efficiency.
Implemented security protocols to safeguard sensitive data and maintain compliance with military standards.
Collaborated with cross-functional teams to troubleshoot and resolve network issues in real-time.
Monitored network systems using advanced diagnostic tools, ensuring optimal functionality and uptime.
Conducted regular assessments of network infrastructure to identify vulnerabilities and recommend enhancements.
Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
Documented all server and network problems and other unusual events in detail.
Upgraded and expanded network systems and components.
Provided technical support to users, resolving complex networking problems efficiently.
Configured and installed wireless controllers, routers and switches.
Sales Associate
American Eagle Outfitters, Inc
Fort Smith, AR
09.2023 - 12.2023
Collaborated with team members to achieve daily sales goals and optimize store performance.
Provided product knowledge and styling advice to customers, fostering brand loyalty.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Frozen and Dairy Associate
Walmart
Greenwood, AR
01.2023 - 12.2023
Trained new associates on safety protocols and operational procedures in frozen and dairy departments.
Maintained cleanliness and organization of freezer and dairy aisles to meet store standards.
Monitored product expiration dates, facilitating timely rotation to minimize waste and maximize quality.
Ensured product freshness by routinely rotating items and removing expired goods from shelves.
Participated in ongoing training and development opportunities to stay current with industry trends and enhance overall performance as a Frozen and Dairy Associate.
Managed workload effectively under pressure during busy hours, ensuring all tasks were completed in a timely manner without sacrificing quality or customer satisfaction levels.
Carhop
Sonic
Mansfield, AR
08.2021 - 02.2023
Demonstrated strong communication skills while interacting with customers and staff.
Provided training support to new team members on operational procedures.
Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Operated headset communication system to take orders quickly and accurately from customers.
Education
Bachelor of Science - Computer Science
University of Arkansas At Fort Smith
Fort Smith, AR
12-2029
Associate of Science - Electronics Systems Technology
Air University
Montgomery, AL
08-2024
Skills
Network troubleshooting
End user support
Network device monitoring
Network access control
Network configuration
System upgrades
Documentation and reporting
Troubleshooting
Patch management
VoIP systems
Certification
CompTIA Security+
CompTIA Network+
Google Cybersecurity
Timeline
Sales Associate
American Eagle Outfitters, Inc
09.2023 - 12.2023
Network Analyst
Air Force National Guard
08.2023 - Current
Frozen and Dairy Associate
Walmart
01.2023 - 12.2023
Carhop
Sonic
08.2021 - 02.2023
Bachelor of Science - Computer Science
University of Arkansas At Fort Smith
Associate of Science - Electronics Systems Technology