Clyressia Buggs
Conway
Summary
Dynamic professional with a proven track record in customer service and warehouse operations, notably at Conduent. Excelled in enhancing customer satisfaction and streamlining inventory control. Skilled in active listening and problem-solving, achieving high retention rates and efficient team collaboration. Demonstrates a keen attention to detail and a strong ability to manage complex information, ensuring accuracy and efficiency in fast-paced environments.
Experienced with warehouse operations and material handling. Utilizes effective inventory management techniques to ensure accuracy and order fulfillment. Track record of maintaining safety standards and improving workflow efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conduent
05.2022 - 10.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Warehouse Associate
TJX Companies
02.2021 - 04.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Loan Processor
Power Financial Texas
10.2018 - 01.2021
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Warehouse Associate
Advance Auto Parts Distribution Center
10.2018 - 08.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
GED -
Abba Institution of Learning
Greenville, MS10-2015
Skills
- Customer service
- Packaging and labeling
- Teamwork and collaboration
- Active listening
- Critical thinking
- Information verification
- Problem-solving
- Attention to detail
- Data entry
- Team collaboration
- Customer relations
- Labeling and boxing
- Loan disclosures
- Document review
Timeline
Customer Service Representative
Conduent
05.2022 - 10.2024
Warehouse Associate
TJX Companies
02.2021 - 04.2022
Loan Processor
Power Financial Texas
10.2018 - 01.2021
Warehouse Associate
Advance Auto Parts Distribution Center
10.2018 - 08.2019
GED -
Abba Institution of Learning
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