Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Pierce

Fordyce,AR

Summary

Dynamic Customer Service Technician with a proven track record at Windstream, excelling in telecommunications equipment troubleshooting and customer empathy. Adept at delivering tailored solutions and enhancing customer experiences through effective communication. Recognized for meticulous documentation and proactive problem-solving, contributing to improved service efficiency and customer satisfaction.

Experienced with troubleshooting technical issues and delivering high-quality customer service. Utilizes effective communication and problem-solving techniques to resolve customer inquiries efficiently. Track record of maintaining customer satisfaction and building positive relationships.

Professional customer service expert with strong skills in technical troubleshooting, communication, and problem-solving. Proven ability to support team collaboration and adapt to changing environments, ensuring reliability and results. Skilled in resolving issues efficiently while maintaining high standards in customer satisfaction. Known for excellent interpersonal skills and proactive approach to meeting customer needs.

Knowledgeable technician with solid background in troubleshooting technical issues and providing effective customer solutions. Successfully resolves complex customer inquiries, ensuring high satisfaction and loyalty. Demonstrates strong communication and problem-solving skills in dynamic environments.

Overview

16
16
years of professional experience

Work History

Customer Service Technician 2

Windstream
05.2012 - Current
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
  • Enhanced customer experience with personalized assistance and product recommendations.

Press Operator

Georgia-Pacific
01.2009 - 04.2012
  • Performed regular maintenance on press machinery to optimize performance.
  • Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
  • Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Promptly removed completed loads from press.

Education

High School Diploma -

FHS
Fordyce, AR
05-2007

General Studies

UAM
Monticello, AR
2008

General Studies

SAU Tech
Camden
2009

Skills

  • Telecommunications equipment
  • Installations and repairs
  • Hardware troubleshooting
  • Documentation and reporting
  • Equipment installation
  • Customer needs assessment
  • Service calls
  • Customer empathy
  • Working with copper and Fiber cable
  • Rehab work with aerial and buried cable
  • Great people skills, Very Informative when dealing with customers, Respectable
  • Operate machinery like plows, skid steer and bucket truck

Timeline

Customer Service Technician 2

Windstream
05.2012 - Current

Press Operator

Georgia-Pacific
01.2009 - 04.2012

High School Diploma -

FHS

General Studies

UAM

General Studies

SAU Tech
Cody Pierce