Cody Williams

• Oversaw daily operations of motorcycle repair shop ensuring quality service.
• Managed team of technicians to optimize workflow and efficiency.
• Coordinated customer service initiatives to enhance client satisfaction.

• Figured payroll and wrote checks for account payable.

• Analyzed repair processes to identify areas for improvement and cost reduction.
• Trained employees on duties, policies and procedures.
• Built and maintained loyal, long-term customer relationships through effective account management.

• Managed territory accounts to drive sales growth and client engagement.
• Developed strategic sales plans to align with company objectives and market trends.
• Conducted product demonstrations to showcase equipment features and benefits.

• Managed customer inquiries and provided technical support for equipment issues.
• Collaborated with sales teams to ensure product knowledge and customer satisfaction.
• Developed training materials for new hires on product features and troubleshooting.
• Facilitated cross-departmental communication to resolve complex customer concerns promptly.
• Developed service level agreements to establish expectations with customers.
• Conducted regular performance reviews for team members and provided constructive feedback as necessary.
• Participated in strategic planning sessions focused on improving customer experience.

• Helped factory write technician testing for increased knowledge of products. Which lead to the first master technician in our company.

• Assisted customers in selecting motorcycle parts and accessories.
• Managed inventory levels to ensure product availability for customers.
• Coordinated with suppliers to source quality parts efficiently.
• Trained new staff on sales techniques and product features.
• Developed product knowledge to provide expert recommendations.
• Processed customer orders using point-of-sale systems accurately.
• Attended trade shows and conferences to promote company products.
• Organized special events such as open houses or webinars focused on educating customers about our products.