Matt Coffman
Harrison
Summary
Operations leader with extensive experience at FedEx Ground, achieving a 15% reduction in misloads through effective strategic planning and team leadership. Skilled in KPI tracking and safety management, enhancing process efficiency and staff training. Demonstrated ability to create high-performance environments and drive operational excellence. Proven success in implementing innovative strategies that boost productivity and lower costs.
Overview
28
28
years of professional experience
Work History
Sort Manager
FedEx Ground
09.2024 - 08.2025
- Oversaw nightly sort operations, managing the flow of 20,000+ packages.
- Led team of 30+, achieving 15% misload reduction.
- Reduced incidents by 40% via strict safety enforcement.
- Tracked KPIs, managed coaching, briefings, and reporting.
Operations Manager
FedEx Ground
09.2017 - 09.2024
- Directed daily ops, staff supervision, quality control.
- Oversaw hiring, scheduling, security, and productivity initiatives.
Wrecker/Recovery Driver
Harold’s Super Service
01.2012 - 01.2017
LPN
NARMC / Bristol Pointe
01.2012 - 01.2014
Store Manager
Movie Gallery
01.2006 - 01.2008
Sales Specialist
Russell Cellular
01.2005 - 01.2006
Customer Service
Walmart
01.2003 - 01.2005
Property Manager
Lindsey Management
01.2001 - 01.2002
Assistant Manager
Dairy Queen
01.1998 - 01.2001
Forklift Operator
Pepsi
01.2005
Education
LPN Certificate -
North Arkansas College
01.2011
Diploma -
Harrison High School
01.2001
Skills
- Operations and logistics management
- Quality control
- Staff training
- Effective communication
- Problem solving
- Strategic planning
- Warehouse operations
- Damaged goods handling
- Team leadership
- Process improvement
- Safety and risk management
- KPI tracking
- Conflict resolution
- Time management
- Customer service
- Decision-making
Personal Information
Title: Operations Manager
Timeline
Sort Manager
FedEx Ground
09.2024 - 08.2025
Operations Manager
FedEx Ground
09.2017 - 09.2024
Wrecker/Recovery Driver
Harold’s Super Service
01.2012 - 01.2017
LPN
NARMC / Bristol Pointe
01.2012 - 01.2014
Store Manager
Movie Gallery
01.2006 - 01.2008
Sales Specialist
Russell Cellular
01.2005 - 01.2006
Forklift Operator
Pepsi
01.2005
Customer Service
Walmart
01.2003 - 01.2005
Property Manager
Lindsey Management
01.2001 - 01.2002
Assistant Manager
Dairy Queen
01.1998 - 01.2001
LPN Certificate -
North Arkansas College
Diploma -
Harrison High School
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