Cole Sanders
Fort Smith
Summary
Dynamic retail professional with extensive experience at Farmers Coop, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and optimizing inventory management, resulting in reduced discrepancies. Skilled in money handling and fostering strong vendor relationships, driving sales growth and operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Farmers Coop
11.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Floating Manager
Farmers Coop
08.2020 - 11.2021
- Addressed customer inquiries or complaints promptly, resolving issues to their satisfaction while maintaining a professional demeanor.
- Maintained clean, organized stores by enforcing strict cleanliness standards and overseeing routine maintenance tasks.
- Contributed to regional success through collaboration with fellow Floating Managers on best practices sharing initiatives.
- Established strong relationships with vendors, negotiating favorable terms and ensuring timely deliveries.
Sale Associate
Farmers Coop
01.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma - General
Paris High School
Paris, AR05.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Task delegation
- Goal setting
- Staff management
- Retail operations
- Employee scheduling
- Sales growth
Timeline
Assistant Manager
Farmers Coop
11.2021 - Current
Floating Manager
Farmers Coop
08.2020 - 11.2021
Sale Associate
Farmers Coop
01.2019 - 08.2020
High School Diploma - General
Paris High School
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