Colin Norman
Fayetteville
Summary
Dynamic Assistant Manager with a proven track record at Millennium Bowling & Entertainment, excelling in customer service and team leadership. Enhanced guest experiences through innovative promotional strategies, while effectively training staff and improving operational accuracy. Recognized for fostering community engagement as a Recreational Aide, driving increased attendance through tailored programming.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Millennium Bowling & Entertainment
05.2022 - Current
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service standards.
- Assisted in developing promotional strategies to enhance guest experiences and increase revenue.
- Monitored inventory levels, coordinating with suppliers for timely replenishment of stock.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Recreational Aide
Maumelle Parks and Recreation
03.2024 - 07.2025
- Organized recreational activities for diverse groups, enhancing community engagement and participation.
- Assisted in the setup and breakdown of events, ensuring smooth operations and participant satisfaction.
- Monitored facility usage, maintaining safety protocols and cleanliness standards for all patrons.
- Developed tailored programming options based on community feedback, increasing attendance rates at events.
Education
BBA - Logistics And Supply Chain Management
University of Arkansas
Fayetteville, Arkansas, AR05-2029
High School Diploma -
Maumelle High School
Maumelle, AR05-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
Certification
- Logistics Training : January 2023-May 2023
Timeline
Recreational Aide
Maumelle Parks and Recreation
03.2024 - 07.2025
Assistant Manager
Millennium Bowling & Entertainment
05.2022 - Current
BBA - Logistics And Supply Chain Management
University of Arkansas
High School Diploma -
Maumelle High School