Colton Vaughn
Rogers
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to your team. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreens
06.2021 - 06.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Billing and Finance Customer Service Representative
Walmart Contact Center
05.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Infantryman (11B)
Arkansas Army National Guard
07.2019 - 02.2020
- Maintained high levels of personal accountability by meeting strict standards for grooming, uniform appearance, punctuality, and conduct at all times.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
Electronic Assembler / Diagnostic Technician
Baker Computer Services
06.2018 - 01.2019
- Assembled components per technical specifications and production guidelines.
- Performed thorough testing of assembled products to ensure optimal functionality before shipping to customers.
- Maintained a positive attitude and strong work ethic, contributing to overall team morale and success in meeting production goals.
- Optimized workflow processes, enabling the completion of more assemblies within given deadlines.
- Reduced production time for complex assemblies by implementing effective organizational strategies and maintaining a clean work environment.
Education
High School Diploma -
Springdale High School
Springdale05-2018
Skills
- Data entry
- Computer literacy
- Attention to detail
- Multitasking
- Problem solving
- Inventory management
- Insurance verification
- Customer service
- Insurance billing
- Conflict resolution
- Confidentiality and HIPAA
- Team collaboration
Timeline
Pharmacy Technician
Walgreens
06.2021 - 06.2024
Billing and Finance Customer Service Representative
Walmart Contact Center
05.2020 - 12.2020
Infantryman (11B)
Arkansas Army National Guard
07.2019 - 02.2020
Electronic Assembler / Diagnostic Technician
Baker Computer Services
06.2018 - 01.2019
High School Diploma -
Springdale High School
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