Connie Webber

Duties and Achievements

Managed 150 associates in Customer Service expectations and operations. Managed the Profit and Loss statement, Front End Operations, Receiving, Customer Service, Vault, Rental, Safety compliance and Delivery Logistics. Worked with leaders and associates on problem resolution. During my full year as OASM, the store was number 2 in the company for Shrink Results 2024. The store was consistently number #1 in the district in all customer service metrics. Acting Manager during the DM's absence. Diamond Award recipient.

• Improved communication within the team through regular meetings, updates, and open channels of communication.
• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
• Reported issues to higher management with great detail.
• Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
• Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
• Ensured compliance with company policies as well as legal regulations at both federal and local levels.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand through rigorous audit processes.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented new software solutions to automate routine tasks.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Duties and Achievements:

The Customer Experience Manager was implemented officially after an initial 6-month period as a Company Pilot Program. I was chosen as one of fourteen associates in the company to participate and promote into this position. During the 6 months, I implemented processes and gave critical feedback directly to Anne Marie Campbell the VP of Home Depot. Many of these recommendations were implemented into SOP.

• Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Established performance and service goals and held associates accountable for individual performance.
• Conducted regular performance reviews with team members, fostering professional growth and development.
• Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
• Streamlined logistics operations to improve delivery times.
• Streamlined customer service protocols to boost satisfactions rates.
• Helped team members maintain business professionalism by coaching each on methods for delivery exceptional service to every customer.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.

Duties and Achievements

Supervision of maintenance of Combat Ready Equipment. Supervised a staff of 150 maintenance personnel in all phases of equipment maintenance readiness and all administrative related duties. (USMC 0411) Awarded the Navy Achievement Medal for the development of SOP. Supervised equipment readiness during Operation Bright Star.

• Worked effectively in fast-paced environments.
• Prepared reports and schedules with accuracy.
• Ordered, maintained and distributed supplies and inventory.
• Paid attention to detail while completing assignments.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.