Constance Thacker
Hot Springs
Summary
Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Diplomatic, personable, and adept at managing sensitive situations. Seeks to utilize proven managerial and patient advocacy skills. Highly organized, self-motivated, and proficient with computers. Seeks to leverage top-notch managerial and organizational skills to boost efficiency.
Overview
11
11
years of professional experience
Work History
Vet 911 / Claims Adjuster / Billing Adjuster
Independent Pet Group - Spot / ASPCA
10.2023 - 11.2024
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Verified insurance claims and determined fair amount for settlement.
- Reviewed police reports, medical treatment records to determine extent of liability.
- Answered high volume calls for Vet 911 to administer advice on pet's emergency health conditions.
Office Administration Manager
Apollo Medical
11.2021 - 10.2023
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Answered multi-line phone system, routing calls, delivering messages to Dr. Bharany and Dr. Hurst.
- Maintained electronic and paper filing systems for Medical Records.
- Opened and closed the office as one of the main key holders.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Faxed referrals, orders and prescriptions to correct facilities.
- Maintained companies faxes and made sure all documents were reviewed and/or sent to the doctors or attached to patient's accounts.
Contact Tracer /Investigator
Arkansas Foundation Of Medical Care
08.2020 - 04.2021
- Follow case investigations and process to identify, monitor, and support individuals who may have been exposed to a person with a communicable disease, such as COVID-19.
- Use clear protocols to notify, interview, and advise close contacts to patients with confirmed or probable positives.
- Schedule appointments for patients to receive the vaccine.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
Food and Beverage Manager
Boucher Brothers, Fontainbleau Hotel
03.2014 - 02.2020
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity.
Education
CNA - Health Sciences General Education
National Park Community College, National Park
General Education - Health Sciences
UCA
High School Diploma -
Lake Hamilton High School
2010
Skills
- Company Representative Management
- Correspondence Writing
- Administrative Management
- Staff Training
- Electronic Filing System
- Hospitality and Accommodation
- Client Satisfaction
- Time Management
- Billing
- Claims investigation
- Highly motivated
- Active listening
- Critical thinking
Timeline
Vet 911 / Claims Adjuster / Billing Adjuster
Independent Pet Group - Spot / ASPCA
10.2023 - 11.2024
Office Administration Manager
Apollo Medical
11.2021 - 10.2023
Contact Tracer /Investigator
Arkansas Foundation Of Medical Care
08.2020 - 04.2021
Food and Beverage Manager
Boucher Brothers, Fontainbleau Hotel
03.2014 - 02.2020
General Education - Health Sciences
UCA
High School Diploma -
Lake Hamilton High School
CNA - Health Sciences General Education
National Park Community College, National Park
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