Summary
Overview
Work History
Education
Skills
Community Involvement
Timeline
Generic
Constanza Guillen

Constanza Guillen

Senior Software Account Manager
San Martín de los Andes

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

On a more personal note, I have a demonstrated commitment to social responsibility through extensive volunteer experience coordinating services for vulnerable populations.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Senior Software Account Manager

Avature
04.2022 - Current
  • Increased client satisfaction of Top 500 Fortune customers by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Developed the Customer Success process for onboarding new customers after implementation. Interacted with stakeholders internally to align strategy and resources.
  • Conducted business reviews to identify potential risks and deliver data-driven results.
  • Supervised over 10+ Account Managers to drive their accounts to steady state.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Developed training materials for new hires, ensuring smooth onboarding process.
  • Coordinated with product development teams to relay client feedback, influencing future product enhancements.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.

Senior Program Manager

Cisco
06.2008 - 03.2022
  • Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
  • Championed continuous improvement initiatives within the organization, driving efficiency gains across all projects.
  • Developed Incentive Programs B2B. Managed company budget to develop the Partner Plus across all continents, achieving a 20:1 ROI for this last one.
  • Delivered corporate presentations for the Americas region to over 300 Cisco partners.
  • Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each program''s duration.
  • Mentored junior staff members, contributing to their professional growth and fostering a positive work environment.
  • Reduced program costs through diligent budget management and identifying areas for cost savings.

Unit Training Manager

Hycite
02.2007 - 05.2008
  • Streamlined the unit''s training program, identifying gaps in knowledge and developing targeted training plans.
  • Organized large-scale training events efficiently, managing logistics such as scheduling venues, coordinating travel arrangements, and obtaining required materials or equipment.
  • Boosted team performance with continuous skill assessments and regular feedback sessions.
  • Conducted, validated and revised programs and instruction and coordinated user feedback with operation managers.
  • Reported directly to COO and CEO
  • Assessed individual performance regularly, tailoring development plans based on strengths and areas needing improvement.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.

Education

Professional Ceritification - CRM And ATS Certified

Avature
Buenos Aires
05.2001 -

Skills

Strategic account oversight

Building relationships with public sector organizations

Business development

Relationship building and management

Customer relationship management (CRM)

Logistics strategy development

Strategic business planning

Process efficiency improvement

Data-driven decision making & Strategic account planning

Cross-functional collaboration

Community involvement

Community Involvement

Coordinated shelter operations for homeless populations, encompassing resource allocation, volunteer management, and logistical planning to ensure efficient service delivery throughout pandemic.

Led a team of volunteers in the provision of essential services to vulnerable populations, enhancing operational effectiveness and expanding service capacity by 200%.

Managed stakeholder relations with community organizations and local government agencies to secure funding and support for shelter programs.

Developed and presented a national law to protect the Homeless Population across all Argentina´s territory.


Timeline

Senior Software Account Manager

Avature
04.2022 - Current

Senior Program Manager

Cisco
06.2008 - 03.2022

Unit Training Manager

Hycite
02.2007 - 05.2008

Professional Ceritification - CRM And ATS Certified

Avature
05.2001 -

Similar Profiles

CREATE PROFILE
Constanza GuillenSenior Software Account Manager