Cooper Phillips
Springdale
Summary
Experienced with configuring and installing access control systems, delivering seamless and secure operations. Utilizes troubleshooting skills to resolve technical issues efficiently. Track record of maintaining system integrity and working collaboratively with team members.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. adaptable to changing needs and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Access Control Technician
Modern Fence of NWA
06.2025 - Current
- Installed and maintained access control systems to enhance security across multiple sites.
- Conducted regular inspections and troubleshooting of electronic locking mechanisms to ensure operational efficiency.
- Collaborated with team members to streamline installation processes, reducing project completion times.
- Delivered high-quality customer service, addressing client concerns and providing solutions for improved security measures.
- Upgraded outdated access control systems to more advanced technology, enhancing overall security effectiveness.
Assistant Manager of Sales
Cleo's Furniture
01.2024 - 04.2025
- Led sales team to exceed quarterly targets through effective training and mentorship.
- Developed strategic marketing initiatives to enhance customer engagement and drive sales growth.
- Analyzed market trends and customer feedback to refine product offerings and improve service quality.
Assistant Manager of Operations
Red Door
07.2020 - 01.2022
- Developed and implemented training programs for new staff, improving onboarding experience.
- Mentored junior staff members, fostering skill development and team cohesion.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Automotive Service Technician
White River Runners
01.2017 - 06.2020
- Diagnosed and repaired automotive systems including engines, transmissions, and electrical components.
- Utilized diagnostic tools to identify issues and recommend necessary repairs to clients.
- Located and removed defective parts for skilled adjustment, repair or replacement.
Education
High School Diploma -
Har-Ber High School
Springdale, AR05-2022
Skills
- Remote Access
- Low-voltage systems
- Door hardware
- Hardware installation
- Electrical wiring
- OSHA 10
- Customer focused
- Excellent time management skills
- Time management
- Customer relations
Certification
OSHA 10 certified
Timeline
Access Control Technician
Modern Fence of NWA
06.2025 - Current
Assistant Manager of Sales
Cleo's Furniture
01.2024 - 04.2025
Assistant Manager of Operations
Red Door
07.2020 - 01.2022
Automotive Service Technician
White River Runners
01.2017 - 06.2020
High School Diploma -
Har-Ber High School